SerotoninPotato 9 Posted July 25, 2020 It's been nearly a year since my main account: HenkTheTank/Rambi got trade-locked. After a couple of months of waiting on the response on my support ticket Gamersfirst/LO claims there is an open payment on my account. I offer to pay whatever amount is open, but they say they can't do that and refer me to Steam cause according to them it's in Steam's system. I contact Steam and Steam officially explains they don't even have access to these databases of Gamersfirst/LO and after some research from them they explain no open payment of any sorts or and kind of account limitation is applicable on my account. I refer this back to Gamersfirst/LO and they point back to Steam, this goes on for a few months. In the end I'm even in contact with the had of support from LO but nevertheless nothing happened. NOW NEARLY 1 YEAR LATER: my account is still trade-locked for no explainable reason, I am unable to play the game properly with limitations setup for no reason. Anything I can do besides suing? It's been a year and I'm beyond waiting... 2 Share this post Link to post Share on other sites
vsb 6171 Posted July 25, 2020 6 minutes ago, florian325 said: Anything I can do besides suing? lmao Share this post Link to post Share on other sites
Aeronaut 647 Posted July 25, 2020 20 minutes ago, 404 said: lmao dude don't laugh, litigation is a serious process. would this be the first time g1/LO has been sued? Share this post Link to post Share on other sites
CookiePuss 5378 Posted July 25, 2020 (edited) 41 minutes ago, florian325 said: my account is still trade-locked for no explainable reason It sounds like the reason is an open payment. LO can't help with whatever Steam told you. At least you can still play. Edited July 25, 2020 by CookiePuss 1 Share this post Link to post Share on other sites
SerotoninPotato 9 Posted July 25, 2020 6 minutes ago, CookiePuss said: It sounds like the reason is an open payment. LO can't help with whatever Steam told you. At least you can still play. True I can and am still playing. Steam explained they do not have any access to payment servers or such databases from Gamersfirst/LO. I already offered both parties to pay whatever the amount is... but "that was not possible" Share this post Link to post Share on other sites
CookiePuss 5378 Posted July 25, 2020 14 minutes ago, florian325 said: I already offered both parties to pay whatever the amount is... but "that was not possible" that's so weird Share this post Link to post Share on other sites
SerotoninPotato 9 Posted July 25, 2020 (edited) 23 minutes ago, CookiePuss said: that's so weird You understand my frustration... Especially after nearly 1 year of this going on... Edited July 25, 2020 by florian325 1 Share this post Link to post Share on other sites
SunnyMonroe 180 Posted July 26, 2020 Good luck my friend Sadly i have no idea to help Share this post Link to post Share on other sites
Jilleroo 349 Posted July 26, 2020 19 hours ago, florian325 said: You understand my frustration... Especially after nearly 1 year of this going on... I don't think you should sue. It's not worth it. We can't really help you, but I hope LO sees it and tries to fix it. I'm just thankful you can still play the game at least. How does a trade lock work? Can you send mail? Buy/sell auctions? Is it just the trading between players that's disabled? I've never really asked or had it happen to me. Share this post Link to post Share on other sites
JellyBOY 4 Posted July 27, 2020 My friend and I were also banned from trading. I counted at least 7 people. Hope they fix this problem as soon as possible. Share this post Link to post Share on other sites
CookiePuss 5378 Posted July 27, 2020 (edited) 13 hours ago, JellyBOY said: My friend and I were also banned from trading. I counted at least 7 people. Hope they fix this problem as soon as possible. What did you do? Before this thread the only person I knew that had a permanent trade lock is a remarkably toxic friend of mine. (so it came as no surprise). Edited July 27, 2020 by CookiePuss Share this post Link to post Share on other sites
SerotoninPotato 9 Posted July 27, 2020 (edited) 22 hours ago, EvaPooh said: How does a trade lock work? Can you send mail? Buy/sell auctions? Is it just the trading between players that's disabled? I've never really asked or had it happen to me. I can send e-mails, but no attachments. I can not buy/sell auctions nor can I do trading with other players. I can only receive e-mails with attachments. Meaning there is no trading possible of any sorts so I can not buy anything from the Marketplace either. 9 minutes ago, CookiePuss said: What did you do? Before this thread the only person I knew that had a permanent trade lock is a remarkably toxic friend of mine. (so it came as no surprise). I haven't done anything, which makes this trade-lock infuriating. According to LO there has been a payment on my APB-account that was cancelled but never paid (they are very vague about this part). I do not know about any payment like this, nevertheless after three months of back and forth I even offered to pay whatever amount is open. As I have spent over 2000 euros on my APB account I like to keep it... They then referred me back to Steam multiple times, even the head of customer support from Steam confirmed that there is no such lock on my Steam account. However if there is such a lock or open payment on my APB-account it is the responsibility of LO not Steam. Infact Steam explains they don't even have access to these payment databases of LO so they can't fix it even if they wanted to as it is part of LO. I have sent this reply back to LO, they referred me back to Steam.... Unfortunately I am not allowed (forum rules) to post any of the Support tickets here, otherwise I would already. (I tried, not knowing this and got an official warning, I don't want to test the rules again). Edited July 27, 2020 by florian325 Share this post Link to post Share on other sites
CookiePuss 5378 Posted July 27, 2020 13 minutes ago, florian325 said: ~snip~ What about the other people you mentioned? (just curious) Share this post Link to post Share on other sites
SerotoninPotato 9 Posted July 27, 2020 34 minutes ago, CookiePuss said: What about the other people you mentioned? (just curious) "The help request you are trying to view is no longer accessible because it was closed more than 60 days ago." I will make a new Steam Support right now to let them reconfirm of what they said before. Share this post Link to post Share on other sites
CookiePuss 5378 Posted July 27, 2020 Just now, florian325 said: "The help request you are trying to view is no longer accessible because it was closed more than 60 days ago." I will make a new Steam Support right now to let them reconfirm of what they said before. I wish you luck. Share this post Link to post Share on other sites
JellyBOY 4 Posted July 29, 2020 On 7/27/2020 at 10:01 PM, CookiePuss said: What did you do? Before this thread the only person I knew that had a permanent trade lock is a remarkably toxic friend of mine. (so it came as no surprise). We are players in the Asian region, we want to get lower ping to use VPN. When we use VPN, we are banned from trading. Share this post Link to post Share on other sites
Jilleroo 349 Posted July 29, 2020 On 7/27/2020 at 8:05 AM, florian325 said: I can send e-mails, but no attachments. I can not buy/sell auctions nor can I do trading with other players. I can only receive e-mails with attachments. Meaning there is no trading possible of any sorts so I can not buy anything from the Marketplace either. I haven't done anything, which makes this trade-lock infuriating. According to LO there has been a payment on my APB-account that was cancelled but never paid (they are very vague about this part). I do not know about any payment like this, nevertheless after three months of back and forth I even offered to pay whatever amount is open. As I have spent over 2000 euros on my APB account I like to keep it... (I tried, not knowing this and got an official warning, I don't want to test the rules again). That's really lame. I bet they f***ed something up and are too incompetent to figure it out or fix it themselves. Share this post Link to post Share on other sites
SerotoninPotato 9 Posted July 29, 2020 On 7/27/2020 at 4:55 PM, CookiePuss said: I wish you luck. Hereby the response of Steam, updated and well today at 29 July 2020 Steam states the following: Hey, Unfortunately we are unable to provide access to tickets that are no longer listed within the Help request section of your account. That said, I was able to see that you had previously mentioned the games team stated that your account was trade locked for being IP associated with another account that had a reversal. Unfortunately we are unable to see what account that might be. Since this game uses a separate system that we have no access to, that information is not something we can see. At this time I can only confirm that we do not have any types of blocks on your Steam Account. There is also no record of any reversal of a payment on your Steam account or of a possible dispute of having occurred. If your in-game account is restricted for being associated by IP to another account that had a reversal, only the games support team would be able to determine what account that might have been. Hopefully this information helps confirm that there is nothing on your Steam account that should have triggered any such ban within your APB reloaded account. Steam Support Nick Share this post Link to post Share on other sites
Hexerin 1140 Posted July 30, 2020 Sounds like a pretty typical case of account selling to me, in which case you deserve a ban rather than a trade lock. Share this post Link to post Share on other sites
SerotoninPotato 9 Posted July 30, 2020 8 hours ago, Hexerin said: Sounds like a pretty typical case of account selling to me, in which case you deserve a ban rather than a trade lock. I'm not sure we're reading the same thing here, where can you read that there was account selling going on? I've been an APB player since the Beta of APB from RTW back in 2011, never have I put my account up for auction, cheated or used profanity of sorts. Not sure where you got that information from since LO and Steam themselves (as can be read above) stated nothing has been done with my account. Share this post Link to post Share on other sites
ViolaDeWynter 105 Posted July 30, 2020 I wish you good luck and success. Share this post Link to post Share on other sites
porcupine_omg 115 Posted July 31, 2020 i wish u god luck and sussess and may allah bles u amen Share this post Link to post Share on other sites
SerotoninPotato 9 Posted September 1, 2020 Tradelock has been removed for unknown reason, no official statement has been made. Thread/topic can be locked/closed. Thank you Share this post Link to post Share on other sites
