xEgykillerx Posted May 25, 2018 Posted May 25, 2018 hey i was wondering if the old tickets before the new portal will be answered or we need to make a new ticket to get answered because i already have been there for a 4 days with no answer and now they have the new support portal and i'm not sure what should i do ?
NotZombieBiscuit Posted May 25, 2018 Posted May 25, 2018 Pretty sure it is just a portal changing. Not the actual ticket system, so should be fine.
Lixil Posted May 25, 2018 Posted May 25, 2018 Old tickets on desk.com are being closed. If you want to reach our new support you have to remake your ticket.
Bva Posted May 25, 2018 Posted May 25, 2018 Dayum.. so if i write a new ticket on the item that was scammed from me, do i have to give all information i gave before the new support portal?
Similarities Posted May 25, 2018 Posted May 25, 2018 (edited) 2 minutes ago, Bva said: Dayum.. so if i write a new ticket on the item that was scammed from me, do i have to give all information i gave before the new support portal? Do your best to remember the required info of you and make it into the original ticket, they may request further info from you, but I'm sure you can really save yourself a lot of trouble by covering as much area as possible. There's a high volume of tickets right now (I made mine ~10 mins after the ticket system opened and I was nearly #100 on the list) so it may take a while though. Edited May 25, 2018 by Similarities
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