GM's should never be "random players". Or they are not REAL GM's. The GM's we used to have would come into district, and insta ban anyone that was hacking, harassing etc. THAT is whats needed, not some random people with debatable "powers".
The report system is a joke. I literally just got three response emails from tickets I submitted in September. SEPTEMBER. Its great that you are trying...but if you cant get through the ticket system efficiently what is the point of it? I've been here since the start. I come, I go. Its always my go to game for a fun time. Most of the time playing on bronze it is legitimately fun and very much hack free. I know a hack when I see one, and it makes me angry to no end that we cant summon GM's anymore to take care of these guys WHEN IT COUNTS. 4-5 months later is ridiculous and does absolutely nothing to solve any problems.
I applaud you for coming in and trying to breathe some fresh air and save this game I do love from dying, but from what I've witnessed, its only been getting worse and worse which is truly sad.
Also, you need to come up with a different name for these "GM's" that are rando players with no powers. It is a misrepresentation of what they truly are, glorified moderators and reporters.