Hollowchick

Removing carspawners is much more necessary imho.

It took you guys at LO literally 5 weeks from the acquisition of G1 to getting a fully functional marketleading anti-cheat implemented into a clusterf*ck of code, extensively beta-test it and all of that in midst of preparing like 250 different other things in the pipeline like a new forum, a new support, having updates almost every 3 days up on forums about progress and roadmaps, doing Q&As en mass, answering forum posts, writing blogposts and managing this entire company... ... and you STILL have the audacity to apologize for "radio silence and a lack of a clear date"?! F*ck outta here, old G1 would have taken YEARS to do what you guys did in a record breaking 5 weeks of work. I cannot believe how humble you guys are.

The unbans that I personally can speak of were not because of cheats though. Like my account got banned in midst of that chargeback - "We hold your account ransom pay us to play again" bullshoot that G1 pulled off. After not paying that for two years Lixil just unbanned me when I explained the situation, without even having to pay for anything. So all in all I can't say my experience with that is negative.

Doesn't matter all too much in the grand scheme of things. Finding and fixing that issue in the clusterf*ck that is the game would take longer than to just wait for the new engine which will probably not carry that bug over.

Hey, thanks for the elaborate answer! I guess it makes sense that you handle things that way, I guess I'm just an edge case that fell a bit short down on the wrong end of the spectrum :] Hopefully my case will be resolved soon though, still holding tight and waiting patiently!

As I said, I don't mind waiting, like, at all. I've wrote my first ticket to the old support like 4 weeks ago, the latest ticket reply I sent was on Monday. I'm not impatient at all, but it would very much shorten the process and very much decrease the number of tickets if the issues addressed in the tickets would actually be resolved. My ticket wasn't resolved, therefore back to flooding. If they'd have given me a proper answer it would have been one less open ticket to take care of. They really shouldn't start where G1 left off.

Already complained in an answer about the non matching reply, still waiting for an answer. Still they could actually read tickets first before template stamping them

Read through the tickets yourself. They explicitly state that if my ban was for cheating or use of 3rd party tools (which it was not) I would be unbanned. So that doesn't apply. I already know that heads up my account wouldn't be unbanned so it would really be nice to know up front if they could help me. It would help if I would actually get a proper answer to the question I proposed.

To be fair my support ticket got a non-matching template answer. Someone didn't even read through what I asked (I specifically asked if the whole Chargeback-Unban-PayToGetYourAccountBack stuff was still a thing or not and got a copy paste reply that my account will be unbanned if I used 3rd party tools like wtf) Please don't continue where G1 left off and actually READ through the support tickets. I'm more than happy to wait a week for a reply if it means I don't have to reply to the ticket 5x to clarify my problem.

Yeah in case you haven't noticed the mouse fix has stopped working like 4 years ago. Placebo ahoi

What about all the open tickets as of right now? Are they still going to get answered, should we file new ones with the new support? How is everything going to work in that department? :]