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MageLO

Community Manager
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About MageLO

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  1. Hello - We're aware of this issue and are looking into it. Edit: The issues affecting the 2FA services have been resolved.
  2. Hello everyone, Our standard weekly maintenance will be held this Wednesday (07/24) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience during this period.
  3. Hello everyone, Our standard weekly maintenance will be held this Wednesday (07/24) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience during this period.
  4. Hello everyone, Our standard weekly maintenance will be held this Wednesday (07/17) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  5. Hello everyone, Our standard weekly maintenance will be held this Wednesday (07/17) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  6. We are aware of ARMAS purchases erroring out, if this happens to you we urge you to check if the G1c has been deducted from your account and if the item was delivered after relogging despite saying that something went wrong with the purchase. In most cases, the item will be delivered even if the purchase itself ends with an error. If you have purchased an item and it has not been delivered after relogging then please contact our Customer Support team so they can assist you with the issue.
  7. Hello APB: Reloaded community. Summer is here, bringing with it the eagerly awaited APB Reloaded Summer Sale! From now, July 4th to July 11th, 9 AM UTC, we're discounting many sought-after items by an additional 15%. Additionally available on ARMAS for this week are the following items: Butcher Weapon Skin 3D Glasses 4th of July Bundle But that's not all! Catch our GMs and Staff on Mission districts throughout this week to participate in exciting Minigames that award Joker Tickets, celebrating 14 years of APB: Reloaded. For more information on all the things discounted please read our most recent news article here.
  8. Hello everyone, Our standard weekly maintenance will be held this Wednesday (07/03) starting at 9 AM UTC. The game should be back up and running in 6 to 10 hours. PC CHANGES/FIXES Fixed an issue related to District server stability. Thank you for your patience during this period.
  9. Hello everyone, Our standard weekly maintenance will be held this Wednesday (07/03) starting at 9 AM UTC. The game should be back up and running in 6 to 10 hours. PC CHANGES/FIXES Fixed an issue related to District server stability. Thank you for your patience during this period.
  10. Hello, we were made aware that our Free Premium period has ran out earlier today and have added another 60 days of free premium for everyone in the last hour.
  11. Hello APB Reloaded Community Today, we would like to give you all a PSA on dealing with trade locks and what you should do if you are affected by one, as well as how to get help from our Customer Support team most effectively. Customer Support: Our Customer Support team is currently working very hard on getting through the backlog of Tickets but is receiving more tickets in a day than they can solve. Which is why they may take longer than usual to reply to your Ticket. Please do not submit multiple Tickets for the same issue — We have received the initial Ticket and are working hard on getting to it to help you get the issue you are inquiring about resolved. Submitting multiple tickets for the same issue is going to result in you having to wait longer. Trade locks: Once you notice that a trade lock has been applied to your account, you should check for how long said trade lock lasts. To do so, join the Social District and check the chat for a message that contains information about your trade lock. What should I do if I have been trade-locked for 3 days? These temporary trade locks are a safety measure to prevent your items from being stolen, these only last for 3 days, after which you will be able to trade again. Please do not contact our Customer Support Team to help with this issue, as they will not be able to assist you. What should I do if I have been permanently trade-locked? If you have been permanently trade-locked you will need to contact our Customer Support Team so they can have a look as to why and if possible work with you on getting the trade lock removed. Please use Two-Factor Authentication The best way to protect your account from potential theft is to use Two-Factor Authentication (2FA) and we plan on integrating changes to how temporary trade locks work for accounts that use Two-Factor Authentication in the future.
  12. Hello everyone, Our standard weekly maintenance will be held this Wednesday (06/26) starting at 9 AM UTC. The game should be back up and running in 6 to 10 hours. PC CHANGES/FIXES Reverted the bandaid fixes applied late last week to help players find matches without having to wait for an extended period of time - This will re-enable Escalation calls as well as disable unopposed/lopsided missions. Thank you for your patience during this period.
  13. Hello everyone, Our standard weekly maintenance will be held this Wednesday (06/26) starting at 9 AM UTC. The game should be back up and running in 6 to 10 hours. PC CHANGES/FIXES Reverted the bandaid fixes applied late last week to help players find matches without having to wait for an extended period of time - This will re-enable Escalation calls as well as disable unopposed/lopsided missions. Thank you for your patience during this period.
  14. We usually announce issues such as this on our Discord. We are aware that many of the accounts unbanned on Wednesday have a permanent trade-lock on them. For the time being I suggest you submit a Ticket to our Customer Support team while we are investigating the issue.
  15. Hello, we are aware of Matchmaking issues and have made a bunch of temporary changes to help with the longer wait times that players have been experiencing since Wednesday. This includes disabling Escalation as well as re-enabling Unopposed and Lopsided missions. 1vs1 Missions are likely due to unopposed missions being re-enabled which allows players to use the /abandonmission command again. We are aware that this temporary solution has its issues but we deem it better than having to wait upwards to 10 to 30 minutes for a mission. We are working on a fix to what is causing these extended wait times and will return to normal Matchmaking rules once the fix is deployed. The team has made this decision for the following reasons: Escalation is only an option if both teams are within roughly the same average MMR which means that the mission itself should be balanced in terms of player quality on both teams meaning that neither team should need backup. Expanding mission size heavily favors defenders as they can cycle through respawns and almost always have a player alive to cover the attacking teams objective.
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