Hey there @Thial,
There is nothing wrong about voicing your concerns and thoughts, unfortunately this has been posted, reposted, re-reposted, and reposted x1000000.
LO is really trying in fact, they have demonstrated commitment to improve the game, the customer supports transparency, and communication. Like Matt said the purpose of Riot was to have a deeper and better understanding on how the game works and its code, the EU is not an easy task and sorry to dissapoint but I don't see it happening anytime soon, not because LO don't care but because it is a huge and difficult task. I hope I am wrong about this but this is my gut feeling.