MattScott

Hey everyone, STATS for 2/6/2026: Oldest ticket: Sept 9th, 2025 <-- this is a Fallen Earth ticket Total Tickets in the system: 454 Unassigned Tickets: 51 Assigned Unsolved Tickets: 217 Pending Tickets: 132 (awaiting player response) Thanks, Matt

Hey everyone, STATS for 1/30/2026: Oldest ticket: August 12th, 2025 Total Tickets in the system: 513 Unassigned Tickets: 18 Assigned Unsolved Tickets: 161 Pending Tickets: 155 (awaiting player response) Thanks, Matt

Hey everyone, STATS for 1/23/2026: Oldest ticket: January 23 Total Tickets in the system: 609 Unassigned Tickets: 21 Assigned Unsolved Tickets: 230 Pending Tickets: 189 (awaiting player response) Thanks, Matt

Hey everyone, STATS for 1/16/2026: Oldest ticket: January 16 Total Tickets in the system: 763 Unassigned Tickets: 85 Assigned Unsolved Tickets: 221 Pending Tickets: 186 (awaiting player response) Thanks, Matt

Hey everyone, STATS for 1/9/2026: Oldest ticket: January 9 Total Tickets in the system: 672 Unassigned Tickets: 36 Assigned Unsolved Tickets: 328 Pending Tickets: 139 (awaiting player response) Thanks, Matt

Hey everyone, STATS for 1/2/2026: Oldest ticket: January 2 Total Tickets in the system: 609 Unassigned Tickets: 25 Assigned Unsolved Tickets: 317 Pending Tickets: 134 (awaiting player response) Thanks, Matt

Hey everyone, STATS for 12/26/2025: Oldest ticket: December 26 Total Tickets in the system: 580 Unassigned Tickets: 22 Assigned Unsolved Tickets: 303 Pending Tickets: 123 (awaiting player response) Thanks, Matt

Hi everyone, These last couple weeks were extremely busy for the team. I fell behind again posting stats. The good news is that we have made significant strides in the last couple weeks to catch up. Back at the end of October, we had well over 900 tickets in the system. And as of today, we are below 600. STATS for 12/12/2025: Oldest ticket: December 10 Total Tickets in the system: 610 Unassigned Tickets: 28 Assigned Unsolved Tickets: 317 Pending Tickets: 121 (awaiting player response) STATS for 12/19/2025: Oldest ticket: December 19! Total Tickets in the system: 564 Unassigned Tickets: 20 Assigned Unsolved Tickets: 297 Pending Tickets: 118 (awaiting player response) Thanks, Matt

Hi everyone, We remain focused on resolving the backlog of open tickets and making consistent progress despite a significant uptick overall in tickets. We're currently only 2 days behind right on answering new tickets. STATS for 10/24/2025: Oldest ticket: October 20 Total Tickets in the system: 950 Unassigned Tickets: 148 Assigned Unsolved Tickets: 376 Pending Tickets: 111 (awaiting player response) STATS for 10/31/2025: Oldest ticket: October 29! Total Tickets in the system: 955 Unassigned Tickets: 139 Assigned Unsolved Tickets: 407 Pending Tickets: 133 (awaiting player response) Thanks, Matt

Hi everyone, Once again, I got a bit behind on this. STATS for 10/10/2025: Oldest ticket: October 7 Total Tickets in the system: 850 Unassigned Tickets: 128 Assigned Unsolved Tickets: 345 Pending Tickets: 90 (awaiting player response) STATS for 10/17/2025: Oldest ticket: October 13 Total Tickets in the system: 896 Unassigned Tickets: 147 Assigned Unsolved Tickets: 342 Pending Tickets: 86 (awaiting player response) Thanks, Matt

Hi everyone, We are training a new customer service agent and focusing on bringing down the queue. STATS for 10/3/2025: Oldest ticket: September 29 Total Tickets in the system: 836 Unassigned Tickets: 140 Assigned Unsolved Tickets: 333 Pending Tickets: 88 (awaiting player response) Thanks, Matt

Hi everyone, STATS for 9/26/2025: Oldest ticket: September 22 Total Tickets in the system: 824 Unassigned Tickets: 127 Assigned Unsolved Tickets: 334 Pending Tickets: 88 (awaiting player response) Thanks, Matt

Hi everyone, Highlights: We are no longer backlogged on unassigned tickets, as of this morning we are about 2 days on initial response We are busy closing the backlog on assigned open tickets. STATS for 9/19/2025: Oldest ticket: September 17 Total Tickets in the system: 875 Unassigned Tickets: 114 Assigned Unsolved Tickets: 331 Pending Tickets: 90 (awaiting player response) Thanks, Matt

Hi everyone, Super behind on this. We have hired more staff for CS as of September 1. STATS for 9/12/2025: Oldest ticket: September 1 Total Tickets in the system: 892 Unassigned Tickets: 22 Assigned Unsolved Tickets: 494 Pending Tickets: 133 (awaiting player response) Thanks, Matt

Hi everyone, STATS for 8/1/2025: Oldest ticket: July 22 Total Tickets in the system: 644 Unassigned Tickets: 100 Assigned Unsolved Tickets: 321 Pending Tickets: 15 (awaiting player response) Thanks, Matt