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Posted (edited)

I found a thread of another person having the same issue and for him it seemed to be hardware related. 

 

You could try (if possible of course) to login on a friend's playstation and try it there, that might be a decent indicator.

Edited by Kevkof
Posted
10 minutes ago, Wtotay said:

There’s no good support team for this game nobody responds I spent over 2000 in this game and this happen I need a refund 

There is a support team, they just have a mountain of tickets to go through, having to investigate every single ticket takes time. 

They get roughly 1400 tickets in a month. That's quite a lot given how people say the game is dead. But that combined with the massive ticket spam that happened before makes it tricky to get through them all in a timely manner

Posted

The only other helpful link that I'm finding, which you could try out is: https://connection.support.playstation.com/#/

 

That should contain all the information for your IP settings and other similar settings.

 

I got the link from https://community.eu.playstation.com/t5/Gaming-Network-Support/Can-t-sign-in-to-ps-store-or-connect-to-psn/m-p/25480594

 

Which also provided another interesting post that you might be able to try:

(The link in the accepted solution which is mentioned in this post is the one at the top)

hDDNt8U.png

 

  • 3 months later...
Posted
On 1/21/2019 at 8:35 AM, Wtotay said:

I can play it on another PS4 but not on mys I haven’t did nothing 

Did you play it on the older or newer version of the ps4

  • 11 months later...

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