MattScott Posted February 5, 2020 Posted February 5, 2020 Hi everyone, We had an issue with G1 purchases this morning when Citadel came back online. For a period of about 3 hours, item purchases weren't being delivered to players on that world. This was due to an issue caused by moving around the database during maintenance. The issue has been solved, and all purchase should work now. However, for anyone who is still missing weapons, you'll need to open a ticket at http://support.gamersfirst.com. Give them the transaction id from your purchase, and we'll escalate delivery as fast as possible. Thanks, Matt 1
Farbon Ciber Posted February 5, 2020 Posted February 5, 2020 Not affected, but couldn’t you look at what purchases were made and fix the issue for those users rather than put the burden on the user and also adding more tickets to the queue. There can’t be that many purchases in that short time frame. Just saying
SmilyFace Posted February 5, 2020 Posted February 5, 2020 Thanks for the clarification but i do also agree with @Farbon Ciber. Instead of filling up the customer support which is not really the best idea.
FeliciaHardy Posted February 5, 2020 Posted February 5, 2020 do those tickets have priority above others? 1 hour ago, MattScott said: Hi everyone, We had an issue with G1 purchases this morning when Citadel came back online. For a period of about 3 hours, item purchases weren't being delivered to players on that world. This was due to an issue caused by moving around the database during maintenance. The issue has been solved, and all purchase should work now. However, for anyone who is still missing weapons, you'll need to open a ticket at http://support.gamersfirst.com. Give them the transaction id from your purchase, and we'll escalate delivery as fast as possible. Thanks, Matt
MattScott Posted February 6, 2020 Author Posted February 6, 2020 3 hours ago, FeliciaHardy said: do those tickets have priority above others? Yes. We are prioritizing those above others, but there really isn't a need to open a ticket now. We're working proactively through about 100 Citadel accounts that were affected. Some of these were accounts that missed the delivery of an item going back as far as November. We got about half of them sorted out today, and we'll hit the rest over the next 2 days.
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