Darkzero3802 606 Posted October 15, 2019 1 hour ago, CookiePuss said: Temp agencies or normal hires, the real issue is training. APB is familiar to us, the terms, the issues, etc but to a layman it isnt the same and thats before you need to train someone to deal with all the cheat tickets imagine training a non gamer to evaluate cheat reports? thats a large investment in time and money per hire, add in a possible high turnover rate and you can see the problem not a defense of the wait times btw So essentially dont hire anybody is what your saying, got it. Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 15, 2019 1 minute ago, Darkzero3802 said: So essentially dont hire anybody is what your saying, got it. I was saying stop crying and pretending you know better, actually. But whatever gets you through the day my guy. Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 15, 2019 Just now, CookiePuss said: I was saying stop crying and pretending you know better, actually. But whatever gets you through the day my guy. Your defending how LO is going about support and shooting down additional needed manpower to get ticket times within a reasonable wait. So how exactly am I in the wrong for pointing the obvious? Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 15, 2019 8 minutes ago, Darkzero3802 said: Your defending how LO is going about support reading is hard 8 minutes ago, Darkzero3802 said: and shooting down additional needed manpower to get ticket times within a reasonable wait. So how exactly am I in the wrong for pointing the obvious? Homie, you've been crying about this for over a year. Everyone knows the wait times suck. No one thinks they are acceptable. Really, you can quit posting about it. Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 15, 2019 1 minute ago, CookiePuss said: reading is hard Homie, you've been crying about this for over a year. Everyone knows the wait times suck. No one thinks they are acceptable. Really, you can quit posting about it. No I read it. But everything you've said here goes to you defending the 30 day wait times. G1 only had Puck, he was lazy as hell but they didnt have such long wait times so tell me again how having a bigger support staff and longer wait times is an improvement? Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 15, 2019 Just now, Darkzero3802 said: No I read it. But everything you've said here goes to you defending the 30 day wait times. G1 only had Puck, he was lazy as hell but they didnt have such long wait times so tell me again how having a bigger support staff and longer wait times is an improvement? I'm gonna let you think about this one for a bit. Give you time to remember just how "helpful" Puck and Co. were. Because if all you want is copy paste responses basically telling you to fuck off, well I'm sure that's a lot easier than hiring training and paying more staff. Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 15, 2019 Just now, CookiePuss said: I'm gonna let you think about this one for a bit. Give you time to remember just how "helpful" Puck and Co. were. Because if all you want is copy paste responses basically telling you to fuck off, well I'm sure that's a lot easier than hiring training and paying more staff. Thats exactly my point. They werent helpful in the least bit but at least they didnt make you wait 30+ days for a response, even if it was copy paste. A trained properly staffed support desk should be able to handle such a small population yet LO cant do that. Share this post Link to post Share on other sites
Fortune Runner 796 Posted October 15, 2019 44 minutes ago, Darkzero3802 said: Your defending how LO is going about support and shooting down additional needed manpower to get ticket times within a reasonable wait. So how exactly am I in the wrong for pointing the obvious? LO support tries , g1 support blew smoke and basically said oh well too bad to us Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 15, 2019 1 minute ago, Fortune Runner said: LO support tries , g1 support blew smoke and basically said oh well too bad to us Im well aware Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 15, 2019 31 minutes ago, Darkzero3802 said: They werent helpful in the least bit but at least they didnt make you wait 30+ days for a response Im not sure what you are trying to say. We already know Puck's support was worse. Share this post Link to post Share on other sites
vsb 6170 Posted October 15, 2019 2 hours ago, Darkzero3802 said: Thats exactly my point. They werent helpful in the least bit but at least they didnt make you wait 30+ days for a response, even if it was copy paste. A trained properly staffed support desk should be able to handle such a small population yet LO cant do that. lmao idk about you but i’m willing to wait as long as it takes to get a solution, can’t believe you’re actually advocating for shittier/no support responses just get quick let response time Share this post Link to post Share on other sites
