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Sakebee

Community Manager
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Everything posted by Sakebee

  1. Hey everyone, A quick update regarding forum names that were imported with characters not supported by the current forum's naming conventions: We previously requested that people change their name themselves, but it has come to our attention that the system can block players in this situation from changing the name on their end. If this is the case for you, please do not send a ticket to support. DM @Ritual or @Sakebee with the new forum name you would like and we can change it for you. The OP will be updated to reflect this new information. Thanks! Sakebee
  2. Hey everyone, If you have been having trouble logging into ARMAS, this issue should now be resolved. Please let us know here if you are still unable to log in properly. Sakebee
  3. Hello everyone, A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 7/8/2020. The Patch is scheduled to start at 9 AM UTC and will last up to 4 hours. Console will have its normal maintenance starting at 9 AM UTC as well. OVERVIEW This patch brings the end of our 10th Anniversary celebration and the removal of the Beacon Bash district. We will also be removing several holiday and limited event items from ARMAS on 7/15/2020 (full list shown below). In the meantime, we have a few small changes to the Spotter to try and create some counter-play opportunities for those being spotted. Finally, we are streamlining our Battleye ban procedure. You can read more about this change here. CHANGES/FIXES Beacon Bash district has been removed 10th Anniversary Log-In reward has been removed Spotter Changes: Active Spotted Time: 15s > 8s Cooldown for Mod: 45s -> 90s Player can now see when they have been tagged. Valentine’s Day Items (To be removed from ARMAS on 7/15/2020) Leather and Lace Bundle Renaissance Man Bundle Christmas Items (To be removed from ARMAS on 7/15/2020) Ugly Holiday Sweater Bundle Fairy Wings Soldier Hat Halloween Items (To be removed from ARMAS on 7/15/2020) Occult Font Demoness Clothing Pentagram Clothing Bundle Goat Stockings 4th of July Items (To be removed from ARMAS on 7/15/2020) Patriot Jacket Eagle Mask Uncle Sam Stovepipe Hat STAR LCR 'Old Glory' (To be removed from ARMAS on 7/15/2020) This post is cross-referenced under Game Updates for your convenience. Sakebee
  4. Hello everyone, A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 7/8/2020. The Patch is scheduled to start at 9 AM UTC and will last up to 4 hours. Console will have its normal maintenance starting at 9 AM UTC as well. OVERVIEW This patch brings the end of our 10th Anniversary celebration and the removal of the Beacon Bash district. We will also be removing several holiday and limited event items from ARMAS on 7/15/2020 (full list shown below). In the meantime, we have a few small changes to the Spotter to try and create some counter-play opportunities for those being spotted. Finally, we are streamlining our Battleye ban procedure. You can read more about this change here. CHANGES/FIXES Beacon Bash district has been removed 10th Anniversary Log-In reward has been removed Spotter Changes: Active Spotted Time: 15s > 8s Cooldown for Mod: 45s -> 90s Player can now see when they have been tagged. Valentine’s Day Items (To be removed from ARMAS on 7/15/2020) Leather and Lace Bundle Renaissance Man Bundle Christmas Items (To be removed from ARMAS on 7/15/2020) Ugly Holiday Sweater Bundle Fairy Wings Soldier Hat Halloween Items (To be removed from ARMAS on 7/15/2020) Occult Font Demoness Clothing Pentagram Clothing Bundle Goat Stockings 4th of July Items (To be removed from ARMAS on 7/15/2020) Patriot Jacket Eagle Mask Uncle Sam Stovepipe Hat STAR LCR 'Old Glory' (To be removed from ARMAS on 7/15/2020) Sakebee
  5. Hello everyone, This is an announcement to let you know that we are streamlining our Battleye banning procedure. When we first transitioned over to Battleye, we locked the system so that it could give at most a temporary ban. This allowed our team to review each case manually as we were putting the system through its paces and grant permanent bans in the follow up investigation as warranted. We have been monitoring the situation, and we are now happy to transition to direct permanent bans through Battleye. Tuning our anti-cheat to the needs of APB will always be an ongoing process, but this change should help provide clarity for players as well as freeing our support staff to help with more of our community's issues. Our current ticket response times are not where we want them to be at the moment, and this change will also free more staff to deal with our existing support tickets more effectively. If you would like to contest a ban, please contact support. For player privacy and security, we cannot address account issues via the forums or through Discord. Thanks, Sakebee
  6. Hey guys - for clarification, spaces are also allowed in forum usernames. I will update the OP to reflect this.
  7. Hey everyone, This is a quick announcement regarding forum names. It has come to my attention that we have some names that were imported from the previous forums which have characters not supported by the current forum's naming conventions. This causes some problems on the back end, so I am making a public announcement that we will be giving everyone a week (7/14/20) to change names with non-compatible characters on their own before we will begin changing them ourselves. If you would like to change your name, DM @Ritual or @Sakebee with the new forum name you would like and we can change it for you. Please don't contact support about this issue. They will have to go back through us. Contacting us directly will get you your new name much quicker! Allowed characters are: a-Z 0-9 - and _ Spaces Thank you for your understanding, Sakebee
  8. Hey everyone, Here is the VOD of the Anniversary Stream with Matt Scott in case you missed it the first time around. In this stream, Matt plays some gun games with the community, does a little Q&A, and announces the winners of the Joker Employee Design Contest. Enjoy! Sakebee
  9. Hello everyone, We have some server maintenance this week on Wednesday 7/1/2020. The maintenance is scheduled to start at 9 AM UTC and will last up to 4 hours. Console will have its normal maintenance starting at 9 AM UTC as well. This post is cross-referenced under Game Updates for your convenience. Sakebee
  10. Hello everyone, We have some server maintenance this week on Wednesday 7/1/2020. The maintenance is scheduled to start at 9 AM UTC and will last up to 4 hours. Console will have its normal maintenance starting at 9 AM UTC as well. Sakebee
  11. Hello everyone, We are calling the beta test at this time. We are currently having severe problems getting player connections to our world server. For everyone who tried to join us today, we know how frustrating it is to not be able to get in, but we want to thank you all for this effort. The build we deployed today is based off of the one we use for our smaller internal testing, so even if you couldn't get in today you have helped us uncover critical issues we can address. As soon as we can resolve these issues, we will do another call for a beta test. Please stay tuned for the next test window. Sakebee
  12. Hey guys - we are doing a 5 minute reset to try and address some of these connection issues. This reset will kick some of you out who have managed to get in so far. Thank you for your understanding. Update - We are calling the beta at this time:
  13. Hello everyone - Here is the latest for those with issues getting into the server: The team is working on it as hard as they can right now, and Matt is extending the Beta window by an hour. Please stay tuned for more information as we have it.
  14. Known Issues list has been posted - 6/26/2020
  15. We will be reposting the stream for those who missed it, don't worry. We just need to review the footage first.
  16. Hey everyone, With Covid still a concern, we want to continue to do our part and encourage you all to say indoors when possible. We are continuing free premium for everyone through the end of July. Stay safe, practice social distancing, and use a mask if you need to venture out doors. We continue to get support tickets regarding this free grant. Before you submit a ticket, please read the following: For those of you who didn't have premium already - yay! You should be all set. For those of you who had premium before, there is currently a display issue where it looks like your premium is counting down. Please don't worry! We are aware of the issue, and there is no need for you to submit a support ticket. Your premium will be automatically extended for the length of the free premium period. You are not losing any time or missing out. If you have a reoccurring subscription and find yourself needing to tighten your belts as we remain on lock down, we understand. You will need to end your subscription manually. As above, you will get the automatic premium extension equal to the duration of this event and you will not lose any of your paid time. We hope this answers any questions you might have. Bee safe! Sakebee
  17. Hey guys! I wanted to jump in and make sure there wasn't any confusion regarding our stance on the advanced launcher. Using the advanced launcher that we have hosted (and/or is available from https://kevkof.be/advancedlauncher ) is okay. We have verified the code in this version and it is the only accepted version of the advanced launcher. You use any other versions at your own risk, as we can't guarantee that something which is against our TOS hasn't been added. That said, if you are using the accepted version of the launcher, all settings within that launcher are okay. Eventually we want to phase out the need for the launcher by providing better options within the client itself, but until that point we want you guys to have the best play experience possible.
  18. This is some good information, Mitne. Thanks for posting! And pinned~
  19. The ARMAS marketplace will be updated. We are working through some stuff on this end which has delayed things slightly. I don't have an exact time for you at this moment, but our target is for the change to go live today.
  20. If anyone experiences installer issues, please DM me your installer log so we can take a look. Here are instructions on how to find that log: Open Temp folder (Press Win+R, type "%temp%" and press enter) Search the folder for files that start with APBInstall. It's these we need. The OP has been updated to include this info as well.
  21. If you experience an issue (like a crash, etc), the beta client will bring up a report window. Please be sure to submit that to us. All the relevant data that you would get by posting a log will be captured that way. No need to do so manually.
  22. We have a special section of the forums for Beta feedback. You can check it out here.
  23. If you get the Legendary from the 5% drop, it will reset your progress bar on that legendary. You won't be able to get double drops What this ceiling does do, however, is ensure that you will be guaranteed to get the gun you want if you keep renting, no matter how lucky or unlucky you get.
  24. My understanding is that your character will be imported to the beta environment when you log into the beta client for the first time. At that point, it will copy over what you have from live.
  25. There may be a reason we are having 10 new Joker contacts created by the community
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