The last time I had to write to support it wasn't
"When did you make this account?" BS
Those are extra hoops I never had to worry about before. They just asked what the issue was, you filled out the report, and you got a reply.
I've had my account for a decade, and I would have to say it was far more convenient to have a line to GMs without any extra questions.
Either way. That's the minor detail to the greater problem, and actually disappointing that's what people are focusing on.