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StubbyClaps

What happened to tradable premium?

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Hi there, 

 

We had a string of customer support issues with tradable premium / gifting premium.

Nearly all of them are cases where a buyer pays for the premium and sends it to someone.

They redeem it, and then the buyer claims credit card fraud.

 

It creates a really bad support nightmare.

So until we can sort that issue out, we have turned it off.

 

Sorry,
Matt

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3 hours ago, MattScott said:

Hi there, 

 

We had a string of customer support issues with tradable premium / gifting premium.

Nearly all of them are cases where a buyer pays for the premium and sends it to someone.

They redeem it, and then the buyer claims credit card fraud.

 

It creates a really bad support nightmare.

So until we can sort that issue out, we have turned it off.

 

Sorry,
Matt

Thanks for taking the time to reply! I'm sorry to hear you guys are having to deal with this issue. Is this a new issue, or one that has been recurring since before you guys took over?

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Seems like it has been an ongoing issue because the previous staff made us aware of it.

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15 hours ago, MattScott said:

Hi there, 

 

We had a string of customer support issues with tradable premium / gifting premium.

Nearly all of them are cases where a buyer pays for the premium and sends it to someone.

They redeem it, and then the buyer claims credit card fraud.

 

It creates a really bad support nightmare.

So until we can sort that issue out, we have turned it off.

 

Sorry,
Matt


That can be done with anything in Fallen Earths marketplace, can't it? For awhile premiums were the most valuable item and thus targeted.  Would it help if tradeable premiums could only be bought by premium accounts?

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2 hours ago, Calais said:


That can be done with anything in Fallen Earths marketplace, can't it? For awhile premiums were the most valuable item and thus targeted.  Would it help if tradeable premiums could only be bought by premium accounts?

correct. however what others buy for self use the other is highly sought after via the market. 

 

so there is a demand for other players to gobble it up. so youre essentially giving them premium for free why doing chargebacks etc. thats just how humans are. its fine if they want to support something but when it comes to benefiting them they'd rather not spent any money at all while reaping the benefits 

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