Kakalaki 65 Posted February 5, 2020 Hi. I have a huge problem. My mobile broke and now i cant access to my G1 Account and tho game no more because it wants me to use 2 Factor Authentication. I had google authenticator on my phone. That means i cant open ticket and i cant contact support Please Help me 1 Quote Share this post Link to post Share on other sites
Flight 239 Posted February 5, 2020 Messy situation! Try to log into a second G1 account and reach out to support from there. As long as you notify them of the situation and provide them with the information that they need they'll guide you through the process of recovering your account. 1 Quote Share this post Link to post Share on other sites
Kakalaki 65 Posted February 5, 2020 1 minute ago, Flight said: Messy situation! Try to log into a second G1 account and reach out to support from there. As long as you notify them of the situation and provide them with the information that they need they'll guide you through the process of recovering your account. Hmm ok. I'll try that out. Thanks in Advance. Quote Share this post Link to post Share on other sites
Kevkof 806 Posted February 5, 2020 Just send a mail with the info to support@gamersfirst.com, that should make a ticket for you. And Authy has a backup feature for your codes, might be worth looking into for the future Quote Share this post Link to post Share on other sites
Kakalaki 65 Posted February 5, 2020 1 hour ago, Kevkof said: Just send a mail with the info to support@gamersfirst.com, that should make a ticket for you. And Authy has a backup feature for your codes, might be worth looking into for the future ye i know about the backupcodes, but unfortunately i can't find the sheet where i noted them no more aswell ... i think the next time i will put it somewhere into my cars papers Quote Share this post Link to post Share on other sites
Kevkof 806 Posted February 5, 2020 1 minute ago, Kakalaki said: ye i know about the backupcodes There are no backup codes given out for the APB 2FA, but Authy lets you back up your saved accounts to your Authy account Quote Share this post Link to post Share on other sites
Kakalaki 65 Posted February 6, 2020 13 hours ago, Kevkof said: There are no backup codes given out for the APB 2FA, but Authy lets you back up your saved accounts to your Authy account THERE ARE BACKUPCODES FOR THE AUTHENTICATOR APP Quote Share this post Link to post Share on other sites
Kevkof 806 Posted February 6, 2020 49 minutes ago, Kakalaki said: THERE ARE BACKUPCODES FOR THE AUTHENTICATOR APP I've never seen that option in the Google authenticator, which you mentioned. Others might benefit from that info then Quote Share this post Link to post Share on other sites
