Does support usually always take this long?

[ZIKIN 0]

I send in a ticket but i still haven't heard from it and it was 8 days ago when i submitted it.

[Kiida 455]

Support back under G1 often took about that long for a response, but as they're going through probably many thousands of tickets right now I'd expect it to take a bit longer for certain types of ticket. Just be a little patient and they'll get to it.

[CANINE 28]

Hey ZIKIN!

Sorry about the wait, i know it can be frustrating when you're waiting on a response about an issue!

 

Right now support has a high volume of tickets, they are trying their best to work through them as fast as possible!

 

Just be patient, they will get to yours as soon as they can! 

[VickyFox 353]

Little Orbit had some changes and training to do for the new customer service.

The new customer service has only been up since the 25th of may, so under a month. Please be patience during this time of high demand and changes.

 

For further information.

[indi 175]

It took them around 8 days to reply to my ticket, but once they did, they solved my problem within <30 minutes.

[ZIKIN 0]

Oh thanks for the fast replies i will hold on a bit longer out then.

[Fenton 210]

It'll take some time. See this thread: https://forums.gamersfirst.com/topic/810-tracking-customer-support/