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Lixil

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Posts posted by Lixil


  1. Hello,

     

    We are very sorry for the inconvenience. The team is aware of the problem and is working to resolve it as soon as possible. 

     

    When I get more information I will make sure to update this thread.

    • Like 1

  2. Hello everyone,

     

    We are experiencing a problem with creation of characters on EU OTW. We are currently investigating the problem and working towards a solution. We are going to delay the test till we are able to fix this problem so everyone is able to participate. Hopefully this delay should be short and the test should start within the hour. Stay tuned to this thread for more updates.

     

    Kind regards,

    Lixil

    • Like 1

  3. hpioWbK.png

     

    Hello everyone!

     

    We have gotten feedback about the timing of the RIOT playtest. To make it more accessible, we are moving the playtest to Saturday.

     

    Kind regards,

    Lixil

     

     

     

    **UPDATE**

     

    Hello everyone,

     

    We are experiencing a problem with creation of characters on EU OTW. We are currently investigating the problem and working towards a solution. We are going to delay the test till we are able to fix this problem so everyone is able to participate. Hopefully this delay should be short and the test should start within the hour. Stay tuned to this thread for more updates.

     

    Kind regards,

    Lixil

    • Like 5

  4. Hello everyone,

     

    unfortunately, the maintenance is still on going. The team expects the servers to go online at 10 AM PT. (2 hours and 30 minutes from now).

     

    We apologize for the inconvenience.

    • Like 1
    • Thanks 5

  5. Hello everyone! 

     

    After this frustratingly long wait time, I am happy to announce that the servers are back online. Once again... We do apologize for the inconvenience that this may have caused you.

     

     

    Matt will follow this up with a thread going over what has happened, including details on compensation.

     

     

    San Paro awaits!

    • Like 4
    • Thanks 3

  6. 29 minutes ago, BrandonBranderson said:

    lol just noticed Lixil has little wings next to her name, is that new?

    tFtJuOB.png?1

    What went wrong when you guys changed the server location?  I read that the login server fried but is that still the cause of the current issues, or are they unrelated?  Sounds like a big ol' shitstorm on your end and everything just started failing at once.  Hope you get it figured out soon!

    I got that a while back. And we know what the issues are, Matt has posted it on the forums. 

    7 minutes ago, Nettuno said:

    Hi everyone,

     

    Bad news - it looks like we're forced to add an additional 3 hours to the downtime. The team is positive this will be the last extension needed to bring the servers back up.

     

    Your frustration is understandable and I sincerely apologize for the wait, hopefully, this will be over soon.

     

    ----------------------------------------------------------------------------------------------------------------------

     

    Another 3 hours, 11.30 am PT?

    12 PM.

    • Thanks 1

  7. Hi everyone,

     

    Bad news - it looks like we're forced to add an additional 3 hours to the downtime. (12 PM PT) The team is positive that this will be the last extension needed to bring the servers back up.

     

    Your frustration is understandable and I sincerely apologize for the wait, hopefully, this will be over soon.

    • Like 1
    • Thanks 4

  8. 29 minutes ago, Ketog said:

    Hey @Lixil you're on the wrong timezones for the countdown, you used PDT time

    PDT time and PST times aren't the same thing , los angeles time is PDT which is UTC-7 and PST time is UTC-8

     

    You said the maintenance ends at 9 AM PST which is in 3 hours.

     

    pls fix.

     

    (also  P L E A S E, use UTC time so everyone can just add their timezone ammount to the time and they know when it is, utc is universal, having non universal time is only confusing)

     

    PST and PDT are actually same time online. I meant Pacific. Try googling PST current timezone and PDT current timezone it will give you same time. ^^ I will stay away from D/S and just use PT. The countdown is correct.

     

    Also, I get times in pacific timezone and I don't want to give missinformation with converting to other timezones.

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