MageLO

Hello everyone, Our standard weekly maintenance will be held this Friday (04/04) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Patchnotes Improved matchmaking stability for World Server matchmaking. Fixed Hi-Tech Red Weapon skin on the Joker C9S. Added an extra bollard in Waterfront Block 39 to prevent players from getting out of bounds. Fixed an issue causing the Back in the Streets role to still track despite being disabled. Thank you for your patience during this period.

Hello everybody, we're going to postpone the maintenance to a later date and will keep you updated on the new schedule.

Hello everyone, Our standard weekly maintenance will be held this Wednesday (04/02) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience during this period.

Hello everyone! We wanted to let you know that we've officially moved our support system from Zoho Desk to Zendesk. This change was made to provide a smoother, more efficient support experience for all of you! If you've opened a ticket through Zoho and still need help, please reply directly to your/our last response in that email thread. This will ensure we can continue assisting you without any delays. From now on, all new support tickets should be submitted through our Zendesk platform. We're excited about this upgrade and appreciate your patience during this transition. Thank you for your continued support!

Hello everybody, we're going to be performing Emergency maintenance this Friday (03/28) at 1 PM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.

Hello everybody, we're going to be performing Emergency maintenance this Thursday (03/27) at 9 AM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.

Hello everyone, Our standard weekly maintenance will be held this Wednesday (03/26) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Patchnotes Todays patch marks the end of the 2025 Valentines Day and Back in the Streets Event and ships some more stability fixes to the Matchmaking system. Misc Changes: Improved matchmaking stability for World Server matchmaking. Disables Valentines Day 2025 Event roles. Disables Back in the Streets Event role. Increased the slot count for all Raptor 45 Assault Rifles by 1 slot. Prices on the Joker Ticket store have been adjusted to match this change. Removed the ability for many missions to spawn with just one player to decrease the amount of 1vs1 Matches happening in cases in which we have to use the old Matchmaker. Fightclub missions now once again require two players on each faction to initiate. Thank you for your patience during this period.

The servers are now back online.

Hello everybody, we're going to be performing Emergency maintenance this Sunday (03/23) at 9:00 AM UTC to apply another fix to the ongoing Matchmaking issues. We expect the game to be back up and running after 2 hours. Thank you for your patience.

Hello, we've been experiencing issues with the new Matchmaking system which has forced us to revert to the old Matchmaking temporarily. We're going to be deploying a fix for the issue very soon at which point we will return to the new matchmaking system again.

The servers are now back online and World-Server Matchmaking is once again enabled. Correct!

Hello everyone, Our standard weekly maintenance will be held this Thursday (03/20) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Patchnotes Todays patch would have originally marked the end of the 2025 Valentines Day and Back in the Streets Events, however, due to the stability issues seen over the last two weeks we have decided to extends both Events by an additional week. Misc Changes: Improved matchmaking stability for World Server matchmaking. Valentines Day Weapons now track towards the Valentines Day Event roles as well as their regular Weapon roles. Added blocking volumes in Waterfront Block 8, 38 and 39 to prevent players from getting out of bounds. Added "Primary Weapon" and "Secondary Weapon" keybinding options. Fixed some typos in the Rare Daily activity given out by Lucas/Lynette. Thank you for your patience during this period.

To ensure stability we are going to be temporarily disabling World Server level Matchmaking and are using some of the old Matchmaking rules instead. During this time Cross-District Matchmaking and Escalation will be unavailable. Players may also find themselves in unopposed or lopsided missions.

This issue should now be resolved.

Hello everyone, we're currently investigating an outage with the Matchmaking system affecting the NA servers. To pass the time our Staff is going to host a couple of Minigames on Waterfront 2 US West. We will keep you updated on the status of the outage and thank you for your patience.

The servers are back online.

Hello everybody, we're going to be performing Emergency maintenance this Sunday (03/16) at 3:45 AM UTC to address some Matchmaking issues and cases where players were unable to find matches. The game should be back up and running in 1 hour. Thank you for your patience.

Hello everyone, As it turns out even AMA's need a little extra time to get ready. We will be starting one hour later than planned so reload, regroup and we'll see you today at 7:00 PM UTC. See you at the AMA!

The servers are now back online. Once more we apologize for inconvenience and thank you for your patience.

Hello - We're going to be restarting the servers and apply a new patch which should resolve the stability issues and re-enable the Valentines Day roles. The servers should be back online in about 30 minutes.

Unfortunately we're going to need to take down Citadel EU while we're working on resolving the issue causing the crashes. Once more we're very sorry for the inconvenience and will keep you updated on the status of the issue.

Hello everyone, we're looking into the issues introduced by this Emergency Maintenance and will likely run another Emergency Maintenance later today to resolve these issues. We're very sorry for the inconvenience.

Hello everybody, we're going to be performing Emergency maintenance this Friday (03/14) at 11:30 AM UTC to address some Matchmaking issues and cases where players were unable to find matches. The game should be back up and running in 1 hour. Thank you for your patience.

The servers are now back online.

Hello everyone, Our standard weekly maintenance will be held this Wednesday (03/12) starting at 9 AM UTC. The game should be back up and running in 8 to 10 hours. Thank you for your patience during this period.