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MageLO

Community Manager
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About MageLO

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  1. As mentioned in the original post this will happen when the game has stabilized - We're still making large changes to the new network throughout the week to solve any remaining issues players may experience which is why we have not started compensating players for the previous networking issues on the old provider yet.
  2. Hello everyone, Our standard weekly maintenance will be held this Wednesday (11/19) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience.
  3. Hello everyone, Our standard weekly maintenance will be held this Wednesday (11/12) starting at 9 AM UTC. The game should be back up and running in 8 to 10 hours. Disables the Halloween 2025 Event. Thank you for your patience.
  4. Hello everyone, We're currently experiencing issues with some of the larger EU carriers being congested and our upstream provider link being down. Please note that we have not fully finished migrating to our new provider and are still setting up large parts of the new infrastructure. We're working to get EU back online as soon as possible. Thank you for your patience.
  5. Hello again everybody and apologies for the radio silence over the last couple of hours. We have finished migrating the majority of our servers to the new provider and are ready to open up the game to players again. Below is a list of known issues that we're hoping to resolve sometime tomorrow, if you are experiencing issues not mentioned below please let us know so we can start investigating immediately! Known issues: Players can not use Steam to log into their Gamersfirst accounts. NA East Districts have not been fully migrated yet and will remain unavailable until then. Citadel has a limited set of Districts and new instances may not spin up if existing ones are full. Thank you for your patience and keep an eye out for more updates in this thread!
  6. Hello again everybody, we're still actively working on bringing the servers back online but have ran into a hurdle. We're working on a fix which we plan to test in the next hour, thus we're expending the maintenance by at least one more hour. Thank you for your patience and we will keep you all updated on the status of the servers.
  7. Hello - We're actively looking at this issue and are working on a fix.
  8. Hello everyone, we would like to share an update regarding the Networking issues we've been experiencing the last weeks. Our network provider has been under constant large scale DDoS attack for the last 2 weeks. We have made the decision to switch providers to a more stable network to stabilize the game as soon as possible. That effort started today, and we hope to stabilize the game by the end of this week. Following the stabilization of the game we're going to be compensating players with some G1c to make up for the instability that all of you have experienced in recent weeks or even months. We apologize for the inconvenience and Thank you for your continued patience as we try and resolve these issues as fast as possible.
  9. The servers are now back online. Thank you for your patience.
  10. Hello everyone - We're currently investigating an issue with the login server preventing players from logging in. We will keep you all updated on the status of the issue and when it is resolved.
  11. Hello everyone, Our standard weekly maintenance will be held this Wednesday (10/29) starting at 9 AM UTC. The game should be back up and running in 8 to 10 hours. Fixed an issue preventing players from certain regions from updating GFAC. If the issue persists after the patch please let us know. Thank you for your patience and don't get spooked!
  12. The servers are now back online. Thank you for your patience.
  13. We're going to be running another quick maintenance to deploy a fix to another World Server crash. We expect this downtime to start in the coming minutes and last up to 20 minutes.
  14. Maintenance has concluded and the servers are back online.
  15. We're going to be performing Emergency Maintenance starting in the next couple of minutes to address a World Server crash. The estimated downtime for this Emergency Maintenance is 5 minutes. Thank you for your patience.
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