I remember seeing another ticket # being posted, and it was like 3k before my first ticket got seen to.
September 29, 2018 10:10 was my ticket #83875 - Got answered in January. Roughly 3 months. this was for a name change issue
November 06, 2018 17:18 was my ticket #85453. (less than 2k tickets later) Answered 4th Feb. 3 months. this was a cheater report (and by cheater i mean a whole clan of players selling their cheat and streaming etc)
November 25, 2018 19:30 was my ticket #86277. (less than 1k tickets later). about 3 months later. answered Friday 15th feb. this was a title issue
So, they are catching up with all the reports, but they probably have tons of them to go through. They said that /report filters cheater reports etc, but they still probably have tons t go through as is. More than likely they are understaffed though.