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Emily

Support
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Everything posted by Emily

  1. Hello everyone, Our standard weekly maintenance will be held this Wednesday (11/22) starting at 9 AM UTC. As this maintenance will include backend, we expect it to be longer. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  2. This will be a short notice! We would like to invite you all to join us today on OTW for another match making test, starting at 7PM UTC and lasting for an hour. As we are looking into the instability issue with the new match making code, the more players that can get on the better will the testing go. So we ask of all of you if possible to log on to help us with this testing! Here are the notes for Matchmaking Improvement: With this build, we have deployed new code based on the existing matchmaking functionality on Live. We have changed the way data is interpreted, used, and calculated with multiple players, but the underlying individual skill rating formulas are the same. Matchmaking has been moved from District to World. Matchmaking will only function in the same district - at least for now. We plan on expanding matchmaking to function cross-district within the next coming weeks. Attempting to ready up cross-district will fail without any errors. This is a known issue and we are tracking it. Threat is visible for testing purposes, but may disappear in the future once we are certain the build works as intended and we have proper analytics to ensure our players are always getting the highest quality matches. Backup is disabled for this build and will not function. This will be added in a future deployment. Unopposed missions are no longer present in this build, and all missions are instantly opposed. Team alliance is non-functional and will be re-implemented. The matchmaker will no longer attempt to make matches that are unequal in size. You will be matched exactly according to initial mission sizes - 2v2, 3v3, and 4v4. Fight Club, Social and Minigame Districts will be unaffected by these changes and are outside the scope of our testing. However, they may be present.
  3. Hello everyone, Our standard weekly maintenance will be held this Wednesday (11/22) starting at 9 AM UTC. As this maintenance will include backend, we expect it to be longer. The game should be back up and running in 6 to 10 hours. Thank you for your patience during this period.
  4. Hello everyone, Our standard weekly maintenance will be held this Wednesday (11/22) starting at 9 AM UTC. As this maintenance will include backend, we expect it to be longer. The game should be back up and running in 6 to 10 hours. Thank you for your patience during this period.
  5. Hey everyone! Big news on the horizon! Our CEO, Matt Scott, is gearing up for an Ask Me Anything (AMA) event to discuss the latest updates and changes coming to APB. This is your golden opportunity to dive into the details, so get those burning questions ready! Here's how it works: Drop your questions in this thread, and we'll add them to our list. Feel free to upvote the questions you're most excited to see answered! Mark your calendars for Tuesday, November 21, at 7 pm UTC / 11 am PST. Join us and say hi to our CEO during this live session! Don't miss out on the chance to be part of the conversation. See you there! Little Orbit Twitch Channel
  6. Hello everyone! Last week we had Open Test World open to everyone. And with such short notice, we thank everyone that participated and reported the issues to us! It has helped us tremendously. Our developer has been very hard at work and has fixed all of the issues that our community has reported and so, this Friday once again starting ay 7PM GMT, we would like to invite you all again to join us in testing matchmaking! If you have not yet, make sure to grab the OTW client and download it ahead of time so that you can participate: http://apb.patch.ot.gamersfirst.com/APB_OTW_Installer.exe If you were not part of last week here are the notes that are part of the testing: Matchmaking Improvements: With this build, we have deployed new code based on the existing matchmaking functionality on Live. We have changed the way data is interpreted, used, and calculated with multiple players, but the underlying individual skill rating formulas are the same. Matchmaking has been moved from District to World. Matchmaking will only function in the same district - at least for now. We plan on expanding matchmaking to function cross-district within the next coming weeks. Attempting to ready up cross-district will fail without any errors. This is a known issue and we are tracking it. Threat is visible for testing purposes, but may disappear in the future once we are certain the build works as intended and we have proper analytics to ensure our players are always getting the highest quality matches. Backup is disabled for this build and will not function. This will be added in a future deployment. Unopposed missions are no longer present in this build, and all missions are instantly opposed. Team alliance is non-functional and will be re-implemented. The matchmaker will no longer attempt to make matches that are unequal in size. You will be matched exactly according to initial mission sizes - 2v2, 3v3, and 4v4. Fight Club, Social and Minigame Districts will be unaffected by these changes and are outside the scope of our testing. However, they may be present. See you all there!
  7. Hello everyone! Last week we had Open Test World open to everyone. And with such short notice, we thank everyone that participated and reported the issues to us! It has helped us tremendously. Our developer has been very hard at work and has fixed all of the issues that our community has reported and so, this Friday once again starting ay 7PM GMT, we would like to invite you all again to join us in testing matchmaking! If you have not yet, make sure to grab the OTW client and download it ahead of time so that you can participate: http://apb.patch.ot.gamersfirst.com/APB_OTW_Installer.exe If you were not part of last week here are the notes that are part of the testing: Matchmaking Improvements: With this build, we have deployed new code based on the existing matchmaking functionality on Live. We have changed the way data is interpreted, used, and calculated with multiple players, but the underlying individual skill rating formulas are the same. Matchmaking has been moved from District to World. Matchmaking will only function in the same district - at least for now. We plan on expanding matchmaking to function cross-district within the next coming weeks. Attempting to ready up cross-district will fail without any errors. This is a known issue and we are tracking it. Threat is visible for testing purposes, but may disappear in the future once we are certain the build works as intended and we have proper analytics to ensure our players are always getting the highest quality matches. Backup is disabled for this build and will not function. This will be added in a future deployment. Unopposed missions are no longer present in this build, and all missions are instantly opposed. Team alliance is non-functional and will be re-implemented. The matchmaker will no longer attempt to make matches that are unequal in size. You will be matched exactly according to initial mission sizes - 2v2, 3v3, and 4v4. Fight Club, Social and Minigame Districts will be unaffected by these changes and are outside the scope of our testing. However, they may be present. See you all there!
  8. Hello everyone! Our regular weekly maintenance will be held this Wednesday (11/15). It will start at 9 AM UTC and will last between 2 and 4 hours. Thank you for your patience during this period.
  9. Hello everyone! Our regular weekly maintenance will be held this Wednesday (11/15). It will start at 9 AM UTC and will last between 2 and 4 hours. Thank you for your patience during this period.
  10. OTW is now open! We hope you all downloaded the client and are ready! Jump on and join the fun!
  11. Hello everyone! Apologies for the short notice! We'd like to invite you all to a test on our Open Test World (OTW) tomorrow, at 4pm GMT to test a significant update to how matchmaking is handled in APB: Reloaded. This test will last about 8 to 12 hours. OTW Download link: http://apb.patch.ot.gamersfirst.com/APB_OTW_Installer.exe We know that the upcoming matchmaking functionality in our roadmap is needed, and for the last several months, the changes to matchmaking have been our top priority. So, we'd like to invite folks to our Open Test World to ensure the upcoming build works as intended before we deploy it to live. Below are a brief list of changes that will be present in the matchmaking build: Matchmaking Improvements: With this build, we have deployed new code based on the existing matchmaking functionality on Live. We have changed the way data is interpreted, used, and calculated with multiple players, but the underlying individual skill rating formulas are the same. Matchmaking has been moved from District to World. Matchmaking will only function in the same district - at least for now. We plan on expanding matchmaking to function cross-district within the next coming weeks. Attempting to ready up cross-district will fail for the time being. Threat is visible for testing purposes, but may disappear in the future once we are certain the build works as intended and we have proper analytics to ensure our players are always getting the highest quality matches. Backup is disabled for this build and will not function. This will be added in a future deployment. Unopposed missions are no longer present in this build, and all missions are instantly opposed. Team alliance is non-functional and will be re-implemented. The matchmaker will no longer attempt to make matches that are unequal in size. You will be matched exactly according to initial mission sizes - 2v2, 3v3, and 4v4. Fight Club, Social and Minigame Districts will be unaffected by these changes and are outside the scope of our testing. However, they may be present. We hope to see you there!
  12. Hello everyone! Apologies for the short notice! We'd like to invite you all to a test on our Open Test World (OTW) tomorrow, at 4pm GMT to test a significant update to how matchmaking is handled in APB: Reloaded. This test will last about 8 to 12 hours. OTW Download link: http://apb.patch.ot.gamersfirst.com/APB_OTW_Installer.exe We know that the upcoming matchmaking functionality in our roadmap is needed, and for the last several months, the changes to matchmaking have been our top priority. So, we'd like to invite folks to our Open Test World to ensure the upcoming build works as intended before we deploy it to live. Below are a brief list of changes that will be present in the matchmaking build: Matchmaking Improvements: With this build, we have deployed new code based on the existing matchmaking functionality on Live. We have changed the way data is interpreted, used, and calculated with multiple players, but the underlying individual skill rating formulas are the same. Matchmaking has been moved from District to World. Matchmaking will only function in the same district - at least for now. We plan on expanding matchmaking to function cross-district within the next coming weeks. Attempting to ready up cross-district will fail for the time being. Threat is visible for testing purposes, but may disappear in the future once we are certain the build works as intended and we have proper analytics to ensure our players are always getting the highest quality matches. Backup is disabled for this build and will not function. This will be added in a future deployment. Unopposed missions are no longer present in this build, and all missions are instantly opposed. Team alliance is non-functional and will be re-implemented. The matchmaker will no longer attempt to make matches that are unequal in size. You will be matched exactly according to initial mission sizes - 2v2, 3v3, and 4v4. Fight Club, Social and Minigame Districts will be unaffected by these changes and are outside the scope of our testing. However, they may be present. We hope to see you there!
  13. Due to unforeseen technical issues, there was a brief period of downtime in our services. Our technical team has resolved the issues and our service is back up. We appreciate your patience and understanding. If you have been directly impacted, please contact Customer Service. In light of this situation, we have extended our ongoing sale exclusively for our valued customers. This is an opportunity to take advantage of significant deals, unique bundles and limited edition in-game titles. Thank you for your understanding.
  14. Due to unforeseen technical issues, there was a brief period of downtime in our services. Our technical team has resolved the issues and our service is back up. We appreciate your patience and understanding. If you have been directly impacted, please contact Customer Service. In light of this situation, we have extended our ongoing sale exclusively for our valued customers. This is an opportunity to take advantage of significant deals, unique bundles and limited edition in-game titles. Thank you for your understanding.
  15. Hello everyone, due to an issue with the update that went out today, we unfortunately are needing to revert the build. As such, we are running an emergency maintenance in order to resolve the issue. The maintenance starts now and will last 6+ hours. We apologize for the inconvenience.
  16. Promoting self-harm is not allowed on our game. As there have been constant insults being thrown in this topic I will be closing it out. If there is something you don't understand regarding your suspension you are welcome to contact support.
  17. Team is on it. We apologize for the inconvinience.
  18. Hello everyone! We've included a compensation package on login for those playing on Citadel due to the issues folks have been experiencing. Please check your mailbox in-game for 250 Joker Tickets on Citadel. This package will exist until Midnight UTC on Monday. Thank you all for being patient while we work through these issues, and see you in San Paro!
  19. Please stop spamming forums with this and wait for the support to reply
  20. You can try what CookiePuss said above or contact our Support: https://support.gamersfirst.com/
  21. We do not have ETA on when it will be fixed. Sorry.
  22. The /report feature has been hooked up to EasyAntiCheat.
  23. Hello, everyone! Our standard weekly maintenance for PC and Console will occur this Wednesday (05/03) at 9 AM (UTC). It is expected to last between 4 and 6 hours due to more extensive patching for PC. Check out the supplementary patch notes below! Thank you for being patient during this period. See you in the game! Shader modifications have been disabled. Please uninstall any shader modifications made prior to this patch, as EasyAntiCheat will kick you for them. P.S: The thread has been cross-posted from Game Updates for convenience.
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