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Emily

Support
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Everything posted by Emily

  1. Hello everyone, We wanted to inform you that the ongoing maintenance will require an additional hour to complete. We're working diligently to ensure everything is back up and running smoothly. We appreciate your patience and understanding during this time.
  2. Hi everyone. Today's playtest has been rescheduled to tomorrow for some last-minute bug fixes. Please be sure to join us tomorrow 05/29 at 6 PM UTC, as it's crucial to have as many participants as possible to test the new matchmaking system. Thank you for your understanding!
  3. Hello everyone, We need to make some last-minute changes, so today's test has been rescheduled to tomorrow at 6 PM UTC. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you for your patience!
  4. Hello everyone! Get ready to join us on OTW this Tuesday, 05/28/2024, 6PM UTC for an hour-long matchmaking test. We need your help to put our new matchmaking code through its paces and iron out any kinks. The more of you who join, the better we can fine-tune our system. Your input is invaluable, so please log in and lend us a hand during this crucial phase. Remember to create a character on the "NA Test" World of OTW for this test! Your involvement truly counts! Let's work together to make this test a resounding success! Check out the notes for Matchmaking Improvement below: With this build, we have deployed new code based on the existing matchmaking functionality on Live. Matchmaking has been moved from the World server to operate on its own dedicated Matchmaking server. Matchmaking will only function in the same district - at least for now. Backup is once again offered in cases in which the Matchmaker has to create an uneven Match and will add one player to each team trying to increase the overall Match quality to make it more even. In evenly matched missions both Team Leaders are now offered the option to “Escalate” the mission. If both Team leaders put in a request to escalate players will be added to both teams up to a maximum of 20 players per side. Team leaders will need to agree to Escalate the mission further each time new players are added to the mission. Fixed an issue related to Backup/Escalation calls that caused the matchmaker to be bottlenecked during the playtest on Sun. May 19. Fixed the crash issue related to playtest that happened on Thur. May 23. If you haven't yet! Make sure to grab the OTW client and download it ahead of time so that you can participate.
  5. Hello everyone, We are thrilled to announce that our CEO, Matt Scott, will be hosting an AMA session on April 16th at 6 PM UTC on https://www.twitch.tv/littleorbit! This is a fantastic opportunity to ask Matt anything about anything you are you're curious about. Make sure to mark your calendars and join us for this exciting event. We can't wait to see you there! If you have any questions you'd like to submit in advance, please feel free to post them in this thread. We'll also be taking live questions during the AMA. See you on the 16th!
  6. Hello everyone, We are taking our servers down in 10 minutes for emergency maintenance. Expected downtime is an hour. We recognize the inconvenience this may cause and sincerely appreciate your understanding and patience. Thank you for your cooperation.
  7. Hello everyone, We are taking our servers down in 10 minutes for emergency maintenance. Expected downtime is an hour. We recognize the inconvenience this may cause and sincerely appreciate your understanding and patience. Thank you for your cooperation.
  8. Hello everyone, We're rolling out an update for our live servers on Wednesday, April 3, 2024. The update process is set to begin at 9 AM UTC, with an estimated downtime of 6 to 8 hours. As the Easter 2024 celebrations come to an end, we hope you've enjoyed the hunt and collected all the rewards you were aiming for. A big thank you to everyone who participated in the event! UPDATES: - The Easter Egg Hunt event will be deactivated. We appreciate your understanding and patience during this update period.
  9. Hello everyone, We're rolling out an update for our live servers on Wednesday, April 3, 2024. The update process is set to begin at 9 AM UTC, with an estimated downtime of 6 to 8 hours. As the Easter 2024 celebrations come to an end, we hope you've enjoyed the hunt and collected all the rewards you were aiming for. A big thank you to everyone who participated in the event! UPDATES: - The Easter Egg Hunt event will be deactivated. We appreciate your understanding and patience during this update period.
  10. Hello everyone, Celebrate St. Patrick's Day with us! From March 13th to 20th, make sure to log in to our game to receive your exclusive St. Patrick's Top hat. It's a limited-time offer to add some festive cheer to your game! Our standard weekly maintenance will be held this Wednesday (03/13) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  11. Hello everyone, Celebrate St. Patrick's Day with us! From March 13th to 20th, make sure to log in to our game to receive your exclusive St. Patrick's Top hat. It's a limited-time offer to add some festive cheer to your game! Our standard weekly maintenance will be held this Wednesday (03/13) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  12. Hello everyone, Our standard weekly maintenance will be held this Wednesday (03/06) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  13. Hello everyone, Our standard weekly maintenance will be held this Wednesday (03/06) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience during this period.
  14. Just a quick heads up! We are having a quick 20 minute restart in 5 minutes!
  15. Hello everyone, A new patch is going up onto the Live servers. This patch will be happening on Wednesday 2/28/2024. The patch is scheduled to start at 9 AM UTC and will last up to 10 hours. PC CHANGES/FIXES The Valentines day event has come to an end. Fixed a bug with backup permutation creation creating far less amounts of combinations than it should. Slightly optimized standard permutation creation by removing the shuffle of available players, since this may be causing erratic wait times for players during same-district matching. Added an experimental "Low population mode" that activates once the world server of a region is below a certain amount of players and should allow players to get opposition after waiting for a certain period of time regardless of match quality. Fixed a potential district server crash. Fixed an issue that caused the OBIR JT3 to disappear from the JT store and reward mails.
  16. Hello everyone, A new patch is going up onto the Live servers. This patch will be happening on Wednesday 2/28/2024. The patch is scheduled to start at 9 AM UTC and will last up to 10 hours. PC CHANGES/FIXES The Valentines day event has come to an end. Fixed a bug with backup permutation creation creating far less amounts of combinations than it should. Slightly optimized standard permutation creation by removing the shuffle of available players, since this may be causing erratic wait times for players during same-district matching. Added an experimental "Low population mode" that activates once the world server of a region is below a certain amount of players and should allow players to get opposition after waiting for a certain period of time regardless of match quality. Fixed a potential district server crash. Fixed an issue that caused the OBIR JT3 to disappear from the JT store and reward mails.
  17. Hello everyone, Our standard weekly maintenance will be held this Wednesday (02/21) starting at 9 AM UTC. The game should be back up and running in 2 to 4 hours. Thank you for your patience during this period.
  18. Hello everyone, Our standard weekly maintenance will be held this Wednesday (02/21) starting at 9 AM UTC. The game should be back up and running in 2 to 4 hours. Thank you for your patience during this period.
  19. Hello everyone, Our standard weekly maintenance will be held this Wednesday (02/07) starting at 9 AM UTC. This week's maintenance is a bit special as we are kicking off our Valentine's event, with the sale following on the 8th. Due to these updates, we expect the maintenance period to be slightly longer than usual. We're estimating that the game will be back up and running within 6 to 10 hours. Patch notes: Enabled Valentine's Event. Added a new Valentine's Event Role called "Someone's favourite" Added three new Valentine's weapons. For more details, keep an eye out for a news article detailing all things Valentine's 2024
  20. Hello everyone, Our standard weekly maintenance will be held this Wednesday (02/07) starting at 9 AM UTC. This week's maintenance is a bit special as we are kicking off our Valentine's event, with the sale following on the 8th. Due to these updates, we expect the maintenance period to be slightly longer than usual. We're estimating that the game will be back up and running within 6 to 10 hours. Patch notes: Enabled Valentine's Event. Added a new Valentine's Event Role called "Someone's favourite" Added three new Valentine's weapons. For more details, keep an eye out for a news article detailing all things Valentine's 2024
  21. Hello everyone, We are taking our servers down for emergency maintenance. Expected downtime is 30 minutes to an hour. We recognize the inconvenience this may cause and sincerely appreciate your understanding and patience. Thank you for your cooperation.
  22. Hello everyone, We are taking our servers down for emergency maintenance. Expected downtime is 30 minutes to an hour. We recognize the inconvenience this may cause and sincerely appreciate your understanding and patience. Thank you for your cooperation.
  23. Hi everyone, As many of you have noticed, yesterday's patch was not a "quick server fix" as announced but was rather Phase 1 of the ground up rewrite which moved matchmaking logic off the district server. We have had this system in development for many months and did several rounds of testing. But we recognize it is impossible to fully test matchmaking without fully releasing it to the public. We are looking forward to future updates that will expand functionality to continue to improve matches. Below you can find the patch notes to the latest build: - The Matchmaking system has been redesigned. - VIP missions have been disabled once more in both Fight Club and mission districts. - Fight Club now only requires one player of each faction to start a match. - The Mirage now has its own inventory icons rather than using those of the Sungnyemun Moirai. - The Sungnyemun Mirage can now be found as a living city vehicle replacing the Sungnyemun Moirai for some time. Known issues: - Rarely, upon calling backup, the game fails to add players that existed on the world server but have left the district they're in. - Finding backup for missions that originally started as a 2vs2 or 4vs4 may take longer than intended. - Players of higher threat may still be considered in matches against eligible threat in cases where players have waited an extreme period of time. - Players who were removed or left a mission are eligible to be re-added in some cases where they should not be. - The system that determines who should be a Teams leader is not working as intended. - There is a very rare desync issue that causes one team to have more members than the other team.
  24. Hello Everyone, We want to inform you that maintenance is scheduled for tomorrow, Saturday, February 3rd, starting at 8 AM UTC. Expected Downtime: Approximately 2 to 4 hours. This is to perform a quick fix on our servers. Your patience and understanding during this maintenance period are greatly appreciated. Thank you for your support.
  25. Hello Everyone, We want to inform you that maintenance is scheduled for tomorrow, Saturday, February 3rd, starting at 8 AM UTC. Expected Downtime: Approximately 2 to 4 hours. This is to perform a quick fix on our servers. Your patience and understanding during this maintenance period are greatly appreciated. Thank you for your support.
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