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Emily

Support
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Everything posted by Emily

  1. Due to unforeseen technical issues, there was a brief period of downtime in our services. Our technical team has resolved the issues and our service is back up. We appreciate your patience and understanding. If you have been directly impacted, please contact Customer Service. In light of this situation, we have extended our ongoing sale exclusively for our valued customers. This is an opportunity to take advantage of significant deals, unique bundles and limited edition in-game titles. Thank you for your understanding.
  2. Due to unforeseen technical issues, there was a brief period of downtime in our services. Our technical team has resolved the issues and our service is back up. We appreciate your patience and understanding. If you have been directly impacted, please contact Customer Service. In light of this situation, we have extended our ongoing sale exclusively for our valued customers. This is an opportunity to take advantage of significant deals, unique bundles and limited edition in-game titles. Thank you for your understanding.
  3. Hello everyone, due to an issue with the update that went out today, we unfortunately are needing to revert the build. As such, we are running an emergency maintenance in order to resolve the issue. The maintenance starts now and will last 6+ hours. We apologize for the inconvenience.
  4. Promoting self-harm is not allowed on our game. As there have been constant insults being thrown in this topic I will be closing it out. If there is something you don't understand regarding your suspension you are welcome to contact support.
  5. Team is on it. We apologize for the inconvinience.
  6. Hello everyone! We've included a compensation package on login for those playing on Citadel due to the issues folks have been experiencing. Please check your mailbox in-game for 250 Joker Tickets on Citadel. This package will exist until Midnight UTC on Monday. Thank you all for being patient while we work through these issues, and see you in San Paro!
  7. Please stop spamming forums with this and wait for the support to reply
  8. You can try what CookiePuss said above or contact our Support: https://support.gamersfirst.com/
  9. We do not have ETA on when it will be fixed. Sorry.
  10. The /report feature has been hooked up to EasyAntiCheat.
  11. Hello, everyone! Our standard weekly maintenance for PC and Console will occur this Wednesday (05/03) at 9 AM (UTC). It is expected to last between 4 and 6 hours due to more extensive patching for PC. Check out the supplementary patch notes below! Thank you for being patient during this period. See you in the game! Shader modifications have been disabled. Please uninstall any shader modifications made prior to this patch, as EasyAntiCheat will kick you for them. P.S: The thread has been cross-posted from Game Updates for convenience.
  12. Hello, everyone! Our standard weekly maintenance for PC and Console will occur this Wednesday (05/03) at 9 AM (UTC). It is expected to last between 4 and 6 hours due to more extensive patching for PC. Check out the supplementary patch notes below! Thank you for being patient during this period. See you in the game! Shader modifications have been disabled. Please uninstall any shader modifications made prior to this patch, as EasyAntiCheat will kick you for them.
  13. We are currently having some issues with log ins. Our tech team is working on it.
  14. Emily

    Log in issues

    Hello everyone, We are currently looking into the login issues. As soon as we have more information to provide we will make sure to update the community! Thanks
  15. The weapon now starts at 35m (fRampDistance 3500) range dropoff, and the value refers to the range in which the weapon's damage will decrease. So effectively, the weapon will have a drop off until 45m (1000 more than 3500) We intended to make the range 35m + 15m (fMinDamageRange 1500) at first, making the range 35m to 50m (3500 + 1500). During deployment, an experimental change that was being tested on OTW was not reverted and made it to live that made the range 35m + 10m (fMinDamageRange 1000) However, due to how the pistol actually performed with a fMinDamageRange of 1000, we intended to keep the Colby .45 in the state it ended up in, as it was actually more in line with how we intended the dropoff range to function with our nerf.
  16. Hello everyone, In 30 minutes our servers will go down for emergency maintenance that will last for 1 hour. Thank you
  17. Hello everyone, In 30 minutes our servers will go down for emergency maintenance that will last for 1 hour. Thank you
  18. Hello there! Thanks for making your way here. It seems so many people started using that discord invite link at the same it had some issues for a bit. Please try this one: https://discord.com/invite/6dX28kpVjT
  19. Hello, We are doing emergency maintenance. The game will be down for approximately one hour. We apologize for the inconvenience.
  20. Hello everyone, Today a new patch went live on PC. You can find the Patch Notes below or on the website. BUG FIXES: Fixed one of the two ways in which Joker Ammo machines can duplicate their audio. Valentine's Day 2023 titles have had their proper pink flare applied to the title. NEW CONTENT: Joker Store changes: Added the following early progression mods for purchase with a rank requirement of None: Kevlar 1 Kevlar 2 Kevlar 3 Clotting Agent 1 Clotting Agent 2 Clotting Agent 3 Happy Landings 1 Happy Landings 2 Happy Landings 3 These mods are available for 3 Day or 7 Day leasing. This is an experiment for additional Joker Store content aimed at new players, or veteran players who wish to buy these items on their alts that may not have completed progression. The hope is that a small purchase price or grind is preferable to 'sludging through' early progression where you may not have these modifications available. If this experiment is successful, we will expand this system in the future to rentals of Weapon and Vehicle modifications. We will be monitoring feedback after this patch. Joker Store Character, Weapon, and Vehicle modifications have a new pricing scheme across the board. Existing "Tier 4" (or 195+) mods are unchanged and the math for previous tiers is based on the existing 'most expensive' Tier 4 lease. Existing Joker Store Character, Weapon, and Vehicle modifications now contain 3 Day lease options that are slightly less discounted compared to their 7 Day counterparts. New pricing scheme: Tier 1: 3 Day = 100 (new), 7 Day = 150 (new) Tier 2: 3 Day = 120 (new), 7 Day = 185 (new) Tier 3: 3 Day = 140 (new), 7 Day = 215 (new) Tier 4: 3 Day = 160 (new), 7 Day = 250 (unchanged) UN-VALENTINES VDay 2023 has ended. We're no longer seeking love, and have gone back to normal City Security Act business, which is a lot less lovely. KNOWN ISSUES: There is still one method in which a Joker Ammo machine's looping audio may break, and we are investigating. FUNCTIONALITY REMINDER: POWER USERS: With the release of 1.30, you are now able to adjust your clients' frames per second (FPS) cap on your own. We do not currently have a UI for this functionality, however, you may manually adjust specific configuration files. Launch APB: Reloaded at least once after you have installed the 1.30 update. Close the game. Navigate to your APB install directory. For Steam users, this is located at C:\Program Files (x86)\Steam\steamapps\common by default. For GamersFirst users, the folder is located at C:\Program Files (x86)\GamersFirst\Binaries\APB Reloaded\ by default. Within this folder, navigate to "Engine\Config" after patching the game, and open the file called "BaseEngine.ini". Within this file, search for the following section: [Engine.GameEngine] There are two cap types that are able to be modified in this file: "MaxClientFrameRate", and "MaxSmoothedFrameRate". Both of these correspond to the "Smooth Framerate" option in the game's in-game options. MaxClientFrameRate may be 0 (uncapped), or any value above MaxSmoothedFrameRate. MaxSmoothedFrameRate may be any value up to 128. Raising your FPS cap above 145 will worsen existing issues related to running above 128 fps worse – although a common bug known as sliding will happen if your fps is too stable at your current selected cap. Additionally, there is an issue related to high framerates that causes your crosshair to expand with an inaccurate accuracy value. However, this is a purely visual bug, and does not actually affect accuracy.
  21. Emily

    Search Bar for forum

    There is a search bar ^^
  22. Hello everyone, This week's maintenance for PC and console is scheduled for Wednesday (02/08) at 9 AM UTC. The maintenance will last 4 to 6 hours and will include system patches and updates that will add Valentine event for PC. Thank you for your patience during this period! P.S: The thread has been cross-posted from Game Updates
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