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MattScott

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Posts posted by MattScott

  1. Posted

    Hi all,

     

    I appreciate all the feedback - even the ones that hate this event.

    Clearly what worked well with a small internal testing group, didn't hold up at scale.

    We are looking at everything, and hopefully we'll have a chance to tweak things to make these matches work a little better.

     

    Thanks,

    Matt

    • Like 4
    • Thanks 5

  4. Posted

    Hi everyone,

     

    You can get the complete details about Autumn Assault here:

    https://www.gamersfirst.com/apb/news/2018/11/16/new-apb-event-autumn-assault

     

    The weapon skin change was a bit last minute, but ultimately we didn't want to ruin the exclusivity of that skin for the people that got it before.

    I appreciate the perspectives of those players who raised this issue on the forums.

     

    Clearly this is heavily inspired by the Butcher skin, but a bit more thematic to the event.

    autumn-assault-skin.jpg

     

    Thanks,
    Matt

    • Like 5
    • Thanks 1

  6. Posted

    Hi everyone,

     

    I'm happy to weigh in on the OP's original question.

     

    Yes - we do ban players for harassment.

    Yes - we do read the reports that are submitted to Support.

     

    Obviously, we're still working on our Support turn around time. It is still unacceptably high. That staff keeps growing, and we continue to train and find new ways to optimize our ability to properly research and respond to tickets. However, once we have researched the activity/chat logs for the reported player, we do reach out with warnings or other actions.

     

    Usually we go through a process of warnings that explain what they did wrong.

    If they continue, then we give a 1 day temp ban.

    Then we give a 7 day temp ban.

    And if they still can't seem to correct the behavior, we do a permanent ban.

     

    After slogging it out for 5 months and getting hundreds of these reports, we have also developed new tools from scratch that will allow us to respond faster to these kinds of issues. This includes a new customization review tool that allows our team to look at symbols and clothing across an account without having to manually get into the game. We are also waiting for some final dev resources to free up, so we can finish off the new /report system.

     

    TL;DR - If you are using racial slurs, hate speech, telling people they need to commit suicide or generally being a toxic, abusive, harassing player, then you are putting your account at risk.

     

    Thanks,
    Matt

    • Like 8
    • Thanks 2

  8. Posted

    Hi everyone,

     

    We have paid attention to the reaction to how the Dailies worked with Epidemic, and we won't (hopefully) be making those mistakes in the future.

    Unfortunately we cannot extend the event due to other things we have planned.
    We did end up giving away an extra weapon skin to anyone who logged in.

    I am sorry to anyone who wasn't able to fully level their Epidemic rank.

     

    Thanks,
    Matt

    • Like 7
    • Thanks 3

  10. Posted

    Hey there,

     

    On 11/10/2018 at 12:27 AM, Zolerox said:

    I'm working on a "Steam Version" of this guide

     

    The main parts are copy posted but I've added my own stuff includeing Screenshots of every activity, weapon skin and reward  (work in progress)

    Even threw together a quick icon

    zLFiSXS.png

     

    EPIDEMIC - WALK THROUGH (Steam Version)

    I just had a chance to check this out our Steam page - great job! I appreciate the help.

     

    Thanks,

    Matt

    • Like 2

  17. Posted

    Hi everyone,

     

    Let’s calm down. It’s 2:30am in Paris, and I have a morning flight back to the US - yet here I am getting up to speed. 

     

    The player has privately messaged me, and I am discussing the situation. 

     

    I want everyone to know there is a lot of missing information in this post.

     

    Thanks,

    Matt

     

    Edit: Looks like someone else involved messaged me - not the player. I hadnt read it yet, I was just waking up. My intention wasnt to misrepresent information. I am contacting them now.

    • Like 6
    • Thanks 4
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