Jump to content
Forum rules

Sakebee

Community Manager
 View Profile  See their activity

  • Content Count

    452

  • Joined

  • Last visited

Posts posted by Sakebee

  5. Posted

    Hello everyone,

     

    We will be taking the FE servers down in about 15 minutes to address the ongoing lag issues. This maintenance is expected to last about 1 hour as we look over our databases and compare binaries. We will then have a follow-up downtime starting tomorrow 12/2 at 9AM UTC that is expected to take at least two hours.

     

    Thank you for your patience and understanding,

    🐝 Sakebee

    • Like 1
    • Thanks 4

  13. Posted

    39 minutes ago, Eerie said:

    This is all opinion, and as such should be taken with a grain of salt.

    In the past three weeks I have found the APB administration and staff to be falling back to the old G1 ways. Many players are being banned speaking out about various issues while in-game, or being flat out banned for expressing opinions/views about how Little Orbit staff/volunteer GMs have been handling situations. Additionally, there has been a number of bans that have raised brows with regards to the reasoning to back them. Personally, if a volunteer member, such as a GM, makes the decision to revoke an account it should be done so with a reason as well as proof of the action. While the ToS states that Little Orbit itself reserves the right to revoke account access for any reason without warning, let it be said that GMs are not official staff of Little Orbit, but as mentioned volunteers. Whats more, there have been conversations carried out in private that have suggested that some GMs do in fact partake in favoritism within the community and the players in it, despite the clause for their application stating that favoritism is not acceptable.
    I personally have not been subject to any of the aforementioned bannings, in fact I have never been banned, to my recollection. I have spoken to individuals that have been, receiving final warnings that should another offense take place then their accounts would be revoked permanently, despite the fact that the original reason for issuing was in fact false. Upon requesting proof, the GM that carried out the punishment denied credibility to back the temporary banning and warning. When it comes to speech in-game, I believe it necessary to provide proof, as the GMs themselves are human and could make mistakes and ban the wrong person, it happened with G1, it is ignorance to suggest that LO is not subject to human error.
    To add further, its come apparent that perhaps there is a GM, or two, that could be abusing their power. Though it is hearsay, there are rumors circulating that if one were to question a GM, or ask about the anti-cheat in game, that they would be met with threats of banning. Again, rumors and speculation, but if this is happening then perhaps it is in LO's best interest to proceed with investigating these allegations; lest we have another G1 situation arise. The rift between community members and GMs is once again growing, and once again leading players to not trust the volunteer members of APB enforcement.

    To conclude, as mentioned this is all opinion, and while I have not touched on the topic of rampant cheaters, I will say that GMs absolutely should be required to investigate potential cheaters in-game. Perhaps not when mentioned in-game about it, but with enough reports about players are made. The GMs are here to enforce the ToS, and cheating is a part of that. 

    Our CS team reviews all bans. Any ban is vetted by an internal investigation. We have confidence in our GMs as they volunteer their time to help manage the APB community. If there are claims of GMs "threatening bans" or behaving in ways that you believe are inappropriate, the best way to handle this is to send screenshots to the support team for review. We will take appropriate action. Posting rumors and hearsay on the forums is not productive.

    We do not ban users for expressing an opinion provided they do so following our TOS and community guidelines.

    Finally, it is not a GM's responsibility to investigate cheating in game. If you believe someone is cheating, please contact our support team (support@gamersfirst.com). They will conduct the necessary investigations.

    • Like 3
    • Thanks 1

  14. Posted

    Hello everyone,

     

    A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 11/10/2021. The Patch is scheduled to start at 9 AM UTC and will last up to 6 hours. Console will have its normal maintenance starting at 9 AM UTC as well.

     

    OVERVIEW

    This patch puts away Halloween events and decorations until next year. Holiday minigames are turned off and districts return to normal. This is also your two week notice for Halloween ARMAS items! Grab your creepy clothing now before they disappear on 11/24.

     

    PC CHANGES/FIXES

    • Halloween event removed from live


    This post is cross-referenced in Game Updates for your convenience.
     

    🐝 Sakebee

    • Thanks 1

  15. Posted

    Hello everyone,

     

    A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 11/10/2021. The Patch is scheduled to start at 9 AM UTC and will last up to 6 hours. Console will have its normal maintenance starting at 9 AM UTC as well.

     

    OVERVIEW

    This patch puts away Halloween events and decorations until next year. Holiday minigames are turned off and districts return to normal. This is also your two week notice for Halloween ARMAS items! Grab your creepy clothing now before they disappear on 11/24.

     

    PC CHANGES/FIXES

    • Halloween event removed from live

     

    🐝 Sakebee

  19. Posted

    Hello everyone,

     

    Our Halloween patch is going up onto the Live servers for PC. You can read all about it here on our blog. This patch will be happening on Wednesday 10/27/2021. The patch is scheduled to start at 9 AM UTC and will last up to 4 hours. Console is currently experiencing some outages. You can read the latest information here. We are aware of the issue and working with our partners to resolve it as quickly as possible.
     

    PC CHANGES/FIXES

    • New Titles added to the client
    • Headless Horseman event enabled
    • Pumpkin Hunting enabled
    • Trick and Treat contacts enabled

     

    This post is cross-referenced in Game Updates for your convenience.

     

    🐝 Sakebee

    • Like 5
    • Thanks 2

  20. Posted

    Hello everyone,

     

    Our Halloween patch is going up onto the Live servers for PC. You can read all about it here on our blog. This patch will be happening on Wednesday 10/27/2021. The patch is scheduled to start at 9 AM UTC and will last up to 4 hours. Console is currently experiencing some outages. You can read the latest information here. We are aware of the issue and working with our partners to resolve it as quickly as possible.
     

    PC CHANGES/FIXES

    • New Titles added to the client
    • Headless Horseman event enabled
    • Pumpkin Hunting enabled
    • Trick and Treat contacts enabled

     

    🐝 Sakebee

  21. Posted

    Hello everyone,

    This is an announcement to let you know that our Xbox and Support Ticket submission services are experiencing outages at this time. We are aware of the issues and are working diligently with both Microsoft and Koch to resolve the outages as fast as possible. If you need to contact support and the Zendesk submission form will not work for you, please email support@gamersfirst.com instead. That will allow our Support Team to help take care of your issue.

     

    Regards,

    🐝 Sakebee

  22. Posted

    Hello everyone,

     

    We have a few things to announce today. First, some unexpected maintenance cropped up which requires our attention. We are going to have 1 hour of maintenance today starting at 12AM UTC (roughly 3 hours from the time of this posting). Next, our usual server maintenance this week on Wednesday 10/20/2021 will start at 9 AM UTC and will last up to 4 hours. Console will have normal maintenance starting at 9 AM UTC as well. Finally, we know many of you have been asking after our Halloween plans. Don't worry, we haven't forgotten! We'll be posting more information next week on the 25th.

    This post is cross-referenced in Game Updates for your convenience.

     

    🐝  Sakebee

    • Like 3

  23. Posted

    Hello everyone,

     

    We have a few things to announce today. First, some unexpected maintenance cropped up which requires our attention. We are going to have 1 hour of maintenance today starting at 12AM UTC (roughly 3 hours from the time of this posting). Next, our usual server maintenance this week on Wednesday 10/20/2021 will start at 9 AM UTC and will last up to 4 hours. Console will have normal maintenance starting at 9 AM UTC as well. Finally, we know many of you have been asking after our Halloween plans. Don't worry, we haven't forgotten! We'll be posting more information next week on the 25th.

     

     🐝 Sakebee

  24. Posted

    On 10/8/2021 at 10:00 PM, Mezuko said:

    Please fix the shop I have spent money to buy G1, and cannot use it.

    The Xbox marketplace issue should now be resolved. Please let us know if you experience any further issues.

×
×
  • Create New...