aligandalf 1 Posted April 4, 2019 i have authentication problem while i want to logging. this is my error: retrieving characters is taking longer than normal. if this is your first time logging in after a server merge it can take a few minutes to process. please help for fix this problem thx. Share this post Link to post Share on other sites
Kevkof 806 Posted April 5, 2019 This usually clears itself up after a few minutes, it could be that the server wasn't able to properly load the required data in time Share this post Link to post Share on other sites
Ketog 1032 Posted April 5, 2019 (edited) where are you from ? , i got a friend that has the same problem and im starting to think it's a problem specific to that country... Edited April 5, 2019 by Ketog Share this post Link to post Share on other sites
Lixil 3524 Posted April 5, 2019 Are you still having this issue? If yes can you please send me more details in private message? Share this post Link to post Share on other sites
GumGamBall 18 Posted April 5, 2019 yeah recently i cant login to my account with the same issue. idk why... Share this post Link to post Share on other sites
aligandalf 1 Posted April 5, 2019 9 hours ago, Lixil said: Are you still having this issue? If yes can you please send me more details in private message? yes I have problem . and this is very bad for me . if you can please help me . Merged. 19 hours ago, Kevkof said: This usually clears itself up after a few minutes, it could be that the server wasn't able to properly load the required data in time always I want more time 7 min or 8 min and last I get disconnect . 9 hours ago, Ketog said: where are you from ? , i got a friend that has the same problem and im starting to think it's a problem specific to that country... I'm from iran . but some people in my country can play game easy. but I cant play I don't know why. 8 hours ago, GumGamBall said: yeah recently i cant login to my account with the same issue. idk why... now you are fix or still have problem? ?????? if you now fix pease tell me how I can fix this problem.. thx Share this post Link to post Share on other sites
MattScott 15245 Posted April 7, 2019 Hi there, Are you having the issue connecting to Jericho or Citadel? We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho. Thanks, Matt Share this post Link to post Share on other sites
aligandalf 1 Posted April 7, 2019 (edited) 8 hours ago, MattScott said: Hi there, Are you having the issue connecting to Jericho or Citadel? We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho. Thanks, Matt hello and regards I have problem with login . i most say, we have bcs we have 15 people . we play in eu , citadel. but don't know why we cant login . I can get ping good from all server citadel . but I think ip login have problem for me . Edited April 7, 2019 by aligandalf Share this post Link to post Share on other sites
