Purchase problem

[maenjuu 0]

Hello, I recently had a problem with the purchase of a character name change. Normally this object and unlimited, but it's stuck because it tells me " You have previously purchased this Character Lifetime product. ". The screenshot below shows and is the concrete proof of this ! How can I do for the unlocked ?

Edited March 12, 2020 by extzip

[Kevkof 806]

I've tested this (for a different thread), but can't seem to get the same error. 

Did you do anything different than what I did in the video?

[maenjuu 0]

Hi Kevkof, I did exactly like you, I do not understand this marketplace anymore.

Edited March 12, 2020 by extzip

[MattScott 15245]

Hi there,

 

I believe we have found the bug, and we are working on a fix.

 

Thanks,

Matt

[Kevkof 806]

3 hours ago, MattScott said:

Hi there,

 

I believe we have found the bug, and we are working on a fix.

 

Thanks,

Matt

There is another similar issue with the character slots, mentioned in:

 

[maenjuu 0]

.

Edited March 12, 2020 by extzip

[Kevkof 806]

@Lofism Lixil posted this: 

13 minutes ago, Lixil said:

I got information from the QA that the text there is just a text bug. You need to have enough G1C to be able to purchase the item. Just add it to the card and it should be buyable. 

in a thread about the same issue. Maybe it'll work now, you could give it a try

Edited November 14, 2018 by Kevkof

[Kevkof 806]

@Lofism

The person that made that other thread has confirmed that it's now working for them.

Is it working for you as well?

[Qxra 0]

@Lofismthey fixed it for me,i had the same problem

is it working for ya now?

[maenjuu 0]

For me it works thanks to all of you for helping me