bgpentq 1 Posted May 1, 2020 Recently I made a payment for G1C and did not even receive the G1C but it has been debited from my bank. I have sent multiple emails to G1, but nobody is responding to this... I don't think this is a good thing. 1 Quote Share this post Link to post Share on other sites
Amayii 398 Posted May 1, 2020 As mentioned by our CEO Matt Scott in his weekly update on the support tracking, the current maximum wait time is 16 days. While that is quite a long wait time, for which we do apologise, the team is working hard to lower those numbers as quickly as they can. Keep in mind that the number provided is only the maximum duration, it could be than the issue is fully resolved before then. ~@mayii Quote Share this post Link to post Share on other sites
Furan 0 Posted May 27, 2020 is the same for me too Quote Share this post Link to post Share on other sites
SmilyFace 300 Posted May 27, 2020 23 days without response, ehm ehm. 1 Quote Share this post Link to post Share on other sites
OUTDREW 1 Posted May 28, 2020 On 5/1/2020 at 6:28 AM, Amayii said: As mentioned by our CEO Matt Scott in his weekly update on the support tracking, the current maximum wait time is 16 days. While that is quite a long wait time, for which we do apologise, the team is working hard to lower those numbers as quickly as they can. Keep in mind that the number provided is only the maximum duration, it could be than the issue is fully resolved before then. ~@mayii That is longer than any game I've ever seen. Did they let go some of the staff when acquiring APB? I used to get a response after 2 days and I currently have a ticket in limbo for over a week to get help to even play the game. Not really complaining, because I'm sure they are doing what they can with what they got, but teh team must be pretty small now. 1 Quote Share this post Link to post Share on other sites
SmilyFace 300 Posted May 28, 2020 17 minutes ago, OUTDREW said: That is longer than any game I've ever seen. Did they let go some of the staff when acquiring APB? I used to get a response after 2 days and I currently have a ticket in limbo for over a week to get help to even play the game. Not really complaining, because I'm sure they are doing what they can with what they got, but teh team must be pretty small now. I think they have 2/3 peoples behind support, they are really yet not ready to handle 1k pop of apb, i won't imagine big numbers. 1 Quote Share this post Link to post Share on other sites
Furan 0 Posted June 1, 2020 it's been over a week, and my credits haven't come yet, I spent 45 dollars, it may be little for them, but in my country it's 1/4 of my salary Quote Share this post Link to post Share on other sites
