Purchased Key To The City, am not getting all symbols / fonts.

[Goabea 195]

Hello! I purchased the Key To The City pack a while ago, and one of the main things that made me want to buy it is because it unlocks all symbols, fonts etc etc.


But it's been very weird about it. I'll get *some* of the new symbols and fonts, but not everything. What's going on?

I purchased this to unlock "All" Symbols, and Fonts as it says on the page.
Why am i not getting "All" Of the Symbols and Fonts?

Edited January 28, 2020 by Goabea

[WhiskeyTangoFoxX 279]

This has been notoriously buggy with the key to the city pack also in my experience

[CookiePuss 5356]

Yeah, same for Key to the City as well as the no longer available Designer VIP pack.

[bruised 112]

[Selali 1003]

Hello everyone, 

 

Unfortunately, there is no way of doing this process automatically. We have to first find all the accounts that have the Key to the City pack and then redeliver all of the symbols that we have made since the last time this process is run. It takes time for an engineer to run this process. We are looking into alternative ways of this process running but for now its manual. You can contact support at support.gamersfirst.com and they can deliver the symbols to your account as well.

 

Thank you for your understanding as we look into a better solution for this issue.

 

Selali