This should help you more on making the email more useful.
Answer to the questions below in your ticket!
Which game are you trying to access?What is the email address listed for the account?What is your date of birth?What are your character names / server name?What is the registration date and Country of registration for your account?What is your IP address?Please provide transaction IDs and invoice IDs for any purchases you may have made. This is not Armas or Marketplace purchases on your account but the actual transaction ID and Invoice ID provided to you for purchasing G1C. These are typically made with Payment Providers like Steam, Paypal, Boku, Payment Wall, Ultimate Pay, Karma Koin ect.