"It doesn't matter whether he did it once or multiple times"
Instead, it does matter, since "the law" should in theory be the same for everyone. You'd be the first to complain if it didn't. Therefore, if for the same attitude and/or "offense" that led to the ban of one of these guys, we made an exception every day for other individuals this would only mean that the system is wrong at the source.
"Look at the sentence that was written here"
This means people clearly who we know about and have been sanctioned.
"You're bringing up gamers' backgrounds in the context of bans"
Of course I also do, given that many around and even some here in this discussion take it for granted that since they are banned they are either cheaters or toxic etc. Instead, you should learn that they are and have been for years even better in game (polite, respectful and correct) than those who easily judge them. They are then, as explained, completely different profiles from what one would expect. This doesn't mean that LO shouldn't sanction a family man, read carefully.
"as you stil don't know if it was manual or not" or "its not that 1 person has a manual ban that you recieve a manual ban"
We're talking about at least a dozen people whose emails we've read. These are manual bans and it's not me who says it but Support itself who explains it to the interested parties. Darleenko, like other people (even non-banned ones) are asking for explanations for some bans we know of that don't seem legitimate at all from the point of view of a more careful observer. I can understand, however, that those who are "out of the loop" as you also wrote about yourself, want to draw hasty conclusions.
"I firmly believe that individuals should be provided with a clear and explicit explanation for their bans"
This is the reason for the discussion and we agree.
Merged.
In my eyes, if you behave like this you are a role model, yes.