Aftokinito 8 Posted September 29, 2018 Just now, GhosT said: If bumping is so bad, why did you do it? Besides, I said open a new one. A few of my tickets have been "ignored" before, and making a new one with the exact same text from the first one got me a reply within two to three days. I think it's pretty clear that you've never worked in customer support. Creating a new ticket also sends it to the end of the backlog. Do you not realise that support queues are A LIST? Tickets do not magically disappear, they are just constantly ignored by agents selectively because no one wants to deal with some tickets so it gets buried at the start of the backlog. I bumped my ticket 2 weeks after opening it because my country's customer protection board requires me to inform the company that I am opening a dispute against them. Share this post Link to post Share on other sites
TheMessiah 430 Posted September 29, 2018 I log for couple of missions today and game was so unplayable.Now everybody usin ocas and idk if they hack or what but cant get kills at all.Fkn close this game already jeez Share this post Link to post Share on other sites
vsb 6171 Posted September 29, 2018 2 hours ago, Zolerox said: Understand how many tickets they have to go through. Here are the current CS stats this week: - 76,568 total tickets have been created for APB in the last 90 days - 8,161 of them have been closed. - 98,443 interactions back and forth on tickets. - 1,472 of them are untouched. Source:On September 8th They stopped reporting Ticket stats (I'll miss them) it was explained earlier in this thread that a majority of that 70 thousand are bogus tickets caused by a zendesk (i think that’s what they use) muckup i think the real tickets are somewhere around 10k? Share this post Link to post Share on other sites
DouglasFalcon 125 Posted September 29, 2018 All this mess for a pair of whack police lights... Everything related to police in APB is very cringey, you should be thankful that something stopped your account from being disgraced by that sh*t Share this post Link to post Share on other sites
Sayoree 1 Posted September 29, 2018 (edited) 2 hours ago, GhosT said: I can't see any circlejerking or fanboyism here. You bought something, you didn't get the item (or partially did). You made a support ticket, it got lost. With over 50k tickets on 10ish workers or so, things like that happen. Completely normal, get over it. The only one at fault here is you not doing anything about it for three months straight. ?? 50k tickets is a big exaggeration. I've seen MMOs with over 100k concurrent players and about 10-15 gm's handling tickets faster. So no. Edited September 29, 2018 by Sayoree Share this post Link to post Share on other sites
MattScott 15242 Posted September 29, 2018 Hi guys, I'm going to lock this post, since it has gotten out of control. We mishandled this CS ticket. He's been waiting 3 months without a single reply. There are reasons the ticket got lost. But it's still not okay. Sorry, Matt 6 Share this post Link to post Share on other sites
