Selali Posted September 6, 2018 Posted September 6, 2018 Hey everyone, We will be doing some maintenance on the Customer Support website on 9/6/2018 from 5pm UTC. The website will be down for 9 hours while we also do some upgrades. We will be making it easier for customers to be able to get support the needed information that is specific to each kind of ticket in an effort to improve the response time of tickets. Thank you, Selali 6 1
Selali Posted September 7, 2018 Author Posted September 7, 2018 Hello everyone, Thank you for your patience as we made some changes to the forums that you use to submit tickets. These improvements will help us gather more information from you when you fill out your ticket in an effort to increase the speed in which we are able to resolve your issues. The Customer Support website is back up and available to be used again. Selali 2
Selali Posted September 7, 2018 Author Posted September 7, 2018 Hello everyone, We will be taking the support website down again today to preform maintenance again to resolve some issues related to not being able to correctly submit tickets. There is currently no ETA as to when this will be resolved. Selali 1
Selali Posted September 7, 2018 Author Posted September 7, 2018 Hello everyone, Thank you for your patience. The Customer Support website is back up and tickets should be able to be submitted again. Selali 1
Recommended Posts