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Steam Survivalist Package

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I purchased the survivalist package via steam. I went to redeem the code on the FE Marketplace. Says the code has expired...pls help

(UPDATE) G1 trouble ticket says these packages have been expired for a long time and offered no further assistance. Steam will not refund the purchase. 
My question is, who ended up with the $9.99? 

Edited by VonMellenthin

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Hello there,

I am giving you a heads up that your issue is being looked into by our support. Hopefully this problem will be resolved on a positive note.


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