TheSxW 49 Posted yesterday at 04:09 PM Had around 300 days of premium few weeks ago (around month and a half) then it vanished suppord doesnt give a f. it seems, @MattScott in his recap of support tickets said that they are already around 15.07.2025 at started tickets and my ticket at 02.07.2025 wasnt answered even... so i guess those numpers are lied on... any elaboration? (i resend the message through email that the ticket wasnt answered like 1-2 days ago) dont know what i need to do now... i didnt know they are witholding the previous premium values and current one is "whatever it was", i redeemed around 20 codes as i remember for 15 days of premium and now its gone... if any of the devs / support members need a support ticked id let me know in private messages i will try to answer fast. Quote Share this post Link to post Share on other sites
DORIUS 9 Posted 20 hours ago 8 hours ago, TheSxW said: *** After purchasing G1C, I received a Redeem Code through the Loyalty Reward program (I hope they are aware this program exists). When I activated the code, there was a 2-minute loading time, and then I saw an error message. I tried again, but the system said the code had already been used. When I logged into the game, I didn’t see the mail with weapon on any of my 8 characters (the weapon is CBMP-45 Bolt Account Lifetime). I have already sent three support requests: on 07/10/2025, 07/21/2025, and today. After three weeks, there has been no response — only confirmation that my requests #1473, #1589, and #1725 have been created. Judging by the ticket numbers and the time between them, it seems they are dealing with quite a lot of support requests. Quote Share this post Link to post Share on other sites
Ardita 200 Posted 15 hours ago 13 hours ago, TheSxW said: Had around 300 days of premium few weeks ago (around month and a half) then it vanished suppord doesnt give a f. it seems, @MattScott in his recap of support tickets said that they are already around 15.07.2025 at started tickets and my ticket at 02.07.2025 wasnt answered even... so i guess those numpers are lied on... any elaboration? (i resend the message through email that the ticket wasnt answered like 1-2 days ago) dont know what i need to do now... i didnt know they are witholding the previous premium values and current one is "whatever it was", i redeemed around 20 codes as i remember for 15 days of premium and now its gone... if any of the devs / support members need a support ticked id let me know in private messages i will try to answer fast. If I remember correct, I read yesterday at the discord that Matt wrote, that you should reply in your ticket with "Matt told me so" or "matt approved this" and it will get updated. Don't blame me if you can't now, but I am very certain about this. Quote Share this post Link to post Share on other sites
