Romique 25 Posted May 16 (edited) Hello Dear LO, since 2011 i was a costumer of G1 and LO after the take over, i invested my time and money in this account, never been banned, never cheated! im regular silver. 3 weeks ago - i found my account banned, and i have no information about why am i banned, no mail, no ingame message. On Login i only get message - account suspended - no timer given. I have a right to know, at least, WHY AM I BANNED! i write a letters every day, but 0 answers from staff after support asked me my personal account information. the account is the same as i logged here. never changed mail, ty. Edited May 16 by Romique Quote Share this post Link to post Share on other sites
Ardita 175 Posted May 17 They won't answer here, Matt updated Customer Service thread https://forums.gamersfirst.com/topic/31873-customer-service-update-thread/?tab=comments#comment-256976 Suggests that you stick it to one ticket, I assume you'll get a ticket number each time you create a support ticket. :C Quote Share this post Link to post Share on other sites
Romique 25 Posted May 17 4 hours ago, Ardita said: They won't answer here, Matt updated Customer Service thread https://forums.gamersfirst.com/topic/31873-customer-service-update-thread/?tab=comments#comment-256976 Suggests that you stick it to one ticket, I assume you'll get a ticket number each time you create a support ticket. :C they dont aswer my mail either. i just want to know the reason for permanent bann. im done with game - i want to know reason, and thats it Quote Share this post Link to post Share on other sites
Ardita 175 Posted May 17 33 minutes ago, Romique said: they dont aswer my mail either. i just want to know the reason for permanent bann. im done with game - i want to know reason, and thats it They certainly don't answer you here either. But I wish you the best of luck with the account and the support. 1 Quote Share this post Link to post Share on other sites
Romique 25 Posted May 21 On 5/17/2025 at 3:23 PM, Ardita said: They certainly don't answer you here either. But I wish you the best of luck with the account and the support. yeah thnx alot, at this point i want to know the reason, b coz nothng was done by me to have permanent bann. at least i have right to know the reason Quote Share this post Link to post Share on other sites
Romique 25 Posted Monday at 07:45 PM still no answer why i was banned - LO please Quote Share this post Link to post Share on other sites
Romique 25 Posted Tuesday at 11:11 AM guys - do i have a right to know the reason - why i was banned or LO can just bann me without any information given? Quote Share this post Link to post Share on other sites
VerreckDuSau 8 Posted Wednesday at 02:45 AM You are hacker mimimi Quote Share this post Link to post Share on other sites
Romique 25 Posted Wednesday at 09:45 AM 6 hours ago, VerreckDuSau said: You are hacker mimimi no matter what i want to know the reason - even if they will hackusate me - where is my mail with explainantion of reasons of permanent suspension Quote Share this post Link to post Share on other sites
Romique 25 Posted Wednesday at 09:47 AM (edited) one dude told me that i can call to my bank and ask for refound for the money iv spend , bcoz of that bann with no reasons given. by filling fraud form. Edited Wednesday at 09:48 AM by Romique Quote Share this post Link to post Share on other sites
Laryah 0 Posted Wednesday at 03:31 PM 5 hours ago, Romique said: one dude told me that i can call to my bank and ask for refound for the money iv spend , bcoz of that bann with no reasons given. by filling fraud form. Hey Romique, I don’t think you’ll get your money back. Game publishers usually only issue refunds if there’s a mistake on their end or a breach of purchase terms. Being banned “without explanation” doesn’t qualify. Banks also generally won’t reverse charges if the service was delivered as advertised even if you got banned later. Your best option is to contact support and ask if they’ll consider a goodwill refund, but don’t expect to see your money again. Quote Share this post Link to post Share on other sites
Romique 25 Posted Wednesday at 04:01 PM mb u r right, but i feel like i have a right to know why they gave me permanent suspension....and after all i contacted support but still nobody gave me an answer. Quote Share this post Link to post Share on other sites
Ardita 175 Posted yesterday at 11:12 AM 19 hours ago, Romique said: mb u r right, but i feel like i have a right to know why they gave me permanent suspension....and after all i contacted support but still nobody gave me an answer. Read that if you keep writing to them in your support ticket you'll get back in the queue (not sure if you did that, just wanted to share info) Quote Share this post Link to post Share on other sites
Romique 25 Posted yesterday at 11:32 AM 20 minutes ago, Ardita said: Read that if you keep writing to them in your support ticket you'll get back in the queue (not sure if you did that, just wanted to share info) yeah i stopped several days ago XD Quote Share this post Link to post Share on other sites
