Clan Vaults and invisible items

[Zextra]

Is this a bug? Havent played the game in a few years, just came back after I heard of the new owners. Anyways, I have been moving items around in my inventory trying to organize what I have in my Vaults. Some of my items that i move into my Clan Vaults turn invisible. I cannot interact with them after this, but they are taking up a space in the vault. My max inventory goes up by one, and if i try to move another item from my inventory onto the spot where the invisible item is i get "no room in clan vault" message. I can move from my inventory to other items and it just adds to the vault like normal. This has happened to my Sector clan vault, Barter clan vault and now my VIP clan vault. Just wondering if this is an existing bug, and if there is any type of fix? i have submitted a ticket, but havent had a response yet. Thanks in advance.

[Jenna Cidal]

This is an existing bug. A bug I reported and uploaded a video on years ago. It is one of the most frustrating bugs, I hold my breath every time I put more than one item in a clan vault. It happens with all the clan vaults but only the clan vaults. The only work around is to log out as soon as you see an item vanish, log back in, collect item from mail box and if you have free slots put it back, otherwise wait for a bit and the blocked slot will become available again when the game refreshes +- 15 minutes.