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Vreki555

Customer Support - Too Long

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I've contacted support and opened a ticket, #116959  19 days ago, Until this day I haven't received any answers, I have sent another message 4 days ago and still no response, what's going on ? This ticket is very important and as more time goes by you won't be able to help me. Why is it taking so long to respond on such an important ticket ? 

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 You have to wait. All other tickets are important to.

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APB is a very troublesome game and their staff is rather small, give it time.

 

Maybe tell us about your issue and depending on what it is, we can help.

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On 6/10/2020 at 3:04 AM, Vreki555 said:

I've contacted support and opened a ticket, #116959  19 days ago, Until this day I haven't received any answers, I have sent another message 4 days ago and still no response, what's going on ? This ticket is very important and as more time goes by you won't be able to help me. Why is it taking so long to respond on such an important ticket ? 

was it separate massages / tickets ?

if so then it is not the same ticket and they would not know right away.

When updating status to a ticket , make sure to use the same ticket to send messages and update.

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