Two-factor Authentication Problem

[AcheronnN]

I changed my phone so google authentication goes with my old phone . Now i can't access my account . How can i disable the Two-factor Authentication ?

[Kevkof]

Contact support, they can remove it (if you can prove you're the account owner)

 

For the future, just swap to Authy which has a backup feature so you don't lose access to your account if you reset your phone or change it.

[AcheronnN]

Thanks . When do they respond to my ticket?

 

Merged.

 

Some people says sometimes it take  1 or 2 months . I dont want to wait 1 or 2 month 

[Kevkof]

10 hours ago, AcheronnN said:

Thanks . When do they respond to my ticket?

 

Merged.

 

Some people says sometimes it take  1 or 2 months . I dont want to wait 1 or 2 month 

It should be less than 17 days according to 

They know the wait is bad and are trying to get it down ... slowly 

[AcheronnN]

still no answer !!