Donate problems

[Death_Holy]

During Colby’s prophylaxis, I bought 45 AP after prophylaxis; there were no weapons, and in the armas g1с were also written off and even nothing came from the golden box, but at the same time I activated it and turned to support, but for a long time I’m very sorry.

[Death_Holy]

I bought Colby 45 AP today, he didn’t come and the money spent, since the golden box didn’t come. Support is silent and does not answer, but I paid the money. somehow it’s not beautiful. I ask you to write or contact them. I’m waiting 2 days, but no answer whatsoever. My ticket # 99806

[Amayii]

I fully understand your frustrations, 

We are working hard to cut down the support response times as quickly as possible.

The last update I have on that is a response time of roughly 2 weeks, but I expect an update on that to be coming in the near future

 

~@mayii

[Death_Holy]

On 8/16/2019 at 8:36 PM, Amayii said:

I fully understand your frustrations, 

We are working hard to cut down the support response times as quickly as possible.

The last update I have on that is a response time of roughly 2 weeks, but I expect an update on that to be coming in the near future

 

~@mayii

Is it normal that they don’t respond to the ticket related to the donate and their problems for 3 days?