OK so this is super interesting and I'm sure if I made a ticket support would be like uhhhhh what do you mean. I also encourage people who were banned BEFORE the merge to try and do what I am going to discuss as well and see what it is.
I didn't know what my email was for the account until today, and got super excited and tried to login. Apparently, none of my passwords worked but I have a registration email from 12/30/12. So i tried resetting my pw and wasn't getting an email. Apart of me decided to even SEE if my account name existed, so I got on my main and tried adding it as a friend. The name does NOT exist apparently. My friend can say the same. BUT I made a new account with the email I ALREADY had registered on (somehow) and tried making a character on Jericho (my original character was on Colby, but was never merged because I was banned before that) and guess what? The name is already apparently taken, and I know for a fact no one has the name currently (and remember, I can't add it as a friend because it apparently does not exist....)
My friend is having the same problem, and I believe some other people might as well if they were banned before the merge. I'm super confused because that account apparently doesn't exist but it does at the same time. I encourage people to try and add yourself as a friend on whatever account you're using and see if it exists (if you were banned before the server merge). If it doesn't try making a new account with the same name and see what happens. If it says it's taken then idk I feel like a few people are gonna be in the same boat as us
i can make a video if that would b easier