Aftokinito

You guys are complaining about nazis and terrorism on a game that had Lexxi as head GM...

I have the feeling that you think the OP said PM but it does say AM, UTC. The box was literally released 10 hours late.

Typical of Little Orbit, announcing something and delivering 3 months later, just like with the EU server migration or the engine upgrade or the anti-cheats improvements or any other promise they've ever made. They have to be top 3 most negligent studio. Of course @MattScott is completely silent.

@MattScott Cash's burning in my wallet, move your patootie and release the gambling itch relief already.

May I suggest you go for a spin on a shaft instead of gatekeeping?

The servers have always been crap since the RTW days so not sure what are you complaining about. Shitty servers are part of the APB experience.

Don't cheat and you won't get banned. It should have been perma instead of 3 days.

Creating a new ticket also sends it to the end of the backlog. Do you not realise that support queues are A LIST? Tickets do not magically disappear, they are just constantly ignored by agents selectively because no one wants to deal with some tickets so it gets buried at the start of the backlog. I bumped my ticket 2 weeks after opening it because my country's customer protection board requires me to inform the company that I am opening a dispute against them.

At this point it is obvious that you are not reading my responses and are just trolling and constantly attacking for whatever personal reason you have. I have already explained my motives for giving them time. Yes, you do not understand how CUSTOMER SUPPORT (are you serious? you really didn't understand the acronym?). I have already explained my motives but it is clear that you too are ignoring the thread completely and just jumping to constant attacks and victim shaming for whatever personal reasons you have. Most of them are probably unfounded hackusations that any sensive CS department would rate lower priority than a SALES issue (sales and transaction issues are always top priority in any CS environment ffs, they directly threated the business goal).

You do not understand CS in the slightest. Any organized CS department will get your ticket delayed the more responses you add and the more tickets you create. As I already explained, any sensible support department will add new tickets to the END of the backlog and tier 1 agents will go through the list chronologically, classificating urgency, risk and other factors and rerouting tickets for higher tiers where applicable. Every time you "bump" your ticket in a sane CS environment, you are delaying the ticket.

This is actually not true for any organized CS infrastructure since new tickets are added to the END of the backlog and tier 1 goes through tickets chronologically. It's not common sense, it's ignorance, keyboard warriorysm, victim shaming and ad hominem all the way through this forum thread.

At this point it is too late for LO and me to politely resolve this, they have had 3 months to have proper work practices and procedures to prevent urgent tickets from rotting for 3 months. If you do not have anything meaningful to add to the conversation, please just ignore this thread.

My first message was everything but threatening, unpolite or attacking. When the company that LEGALLY has to offer you support ignores its duties and commits a BUSINESS INFRACTION as per british and EU law (LO's Eu HQ is in London), there is no other solution but to pursue the legal path as it's obvious that LO is absolutely incapable of leveraging the resources reequired to commit to the business it is operating. Oh yeah, petty me for purchasing an item publicly available that is tied to legal terms that are not being fulfilled by the seller in a game I like and have been playing on and off since EA times. I bet you are the same of people that blame victims of no or murder for dressing suggestingly.

Oh so now we're victim shaming too, lovely community. It is not my fault that they lost their ticket, it's the company's LEGAL responsibility to ensure their customers are offered support for the products/services they offer and there are work methodologies and practices to ensure that this does not happen. I worked many years in customer support for gaming related companies (mostly renowned GSPs) and I would have been fired straight if this ever happened during my shift. It is NOT acceptable for this to happen and the fact that you keep defending the company behind such practices only confirms that this forum is indeed a big circlejerk.

I do not need to deal with attorneys to pursue the claim thorugh the legal system since I live in the EU where customers are protected, unlike in the US, so the consumer protection board handles these kind of issue for free (well, paid with taxes, after all). I am also astonished by the amount of circlejerking and fanboyism in this forum. How is paying for something and NOT receiving the item acceptable? How is it acceptable for the company not to respond ANYTHING after 3 months when this happens? For reference, this is already outside the EU limits for acceptable customer support response times so Little Orbit is committing a business infraction right now.