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  1. Write a message about the problem to technical support. https://support.gamersfirst.com/
  2. No. I bought a few years ago a few things in the in-game store and received a freemium.
  3. Hello! Today I went into the game after a long (2 months) absence, and found that the chips on my account were gone. There were only 10 Reds left and a message about the "update"appeared. However, I am not a new player and have had several so-called" freemium " allowing to have more than 10 red and create other characters (not counting other payments). After receiving the message there was only an opportunity to create new characters . Sorry for bad English.
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