Hello dear @CANINE what you wrote "Have you attempted to run a /latencytest and sending it to support so they can better understand the situation of why you're getting disconnected?" is not compatible with the situation we have here, Most of us are trying to play but unfortunately the server is crashing or lagging . When we reconnecting to the server i see all the servers are empty and what it's means?, It's means all the players of the server for example on our case we are talking about Citadel EU server has been kicked out due to the server is not stable, We will be much appreciated if you could fix it for us , We know that the stuff members and the regards are working hard on the game.