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MattScott

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Posts posted by MattScott

  1. Posted

    1 minute ago, Kewlin said:

     

    This.

     

    These names are absolutely awful, lol. Especially, for example, the N-HVR 762-SD DVAH JT2 PR1: the 'SD' already says that it's silenced, and the 'DVAH' already denotes a total of 3 mods/mod slots, allowing you to deduce that the gun has a silencer and two open slots.

     

    And don't tell me this is to make it easier for newbies, because "N-HVR 762-SD DVAH JT2 PR1" will just confuse the fuck out of a new player.

     

    Please just use normal naming for open slots, and replace 'PR' with 'JT' for presets.

    We are going to be soliciting feedback from players to rework the overall naming conventions across ARMAS, the Joker Store, and regular guns.

    • Like 4

  3. Posted

    Hi all,

     

    A couple quick notes:

     

    Some players reached out to me asking if we are still going to release the new content tomorrow, and I realize now that I wasn't clear enough in the blog. These new contacts will launch with the Engine Upgrade - not in July.

     

    These are Tier 3 contacts, so they only have 10 levels.

     

    When evaluating their backstory and the possibly rewards, regardless of what G1 had planned, they just didn't feel like Tier 4 contacts.

     

    Thanks,
    Matt

    • Like 4
    • Thanks 2

  4. Posted

    Bonjour,

     

    Serait-il possible pour vous de nous donner plus de détails sur le problème que vous rencontrez afin que nous puissions le résoudre?

     

    Je vous remercie,

    Matt

  9. Posted

    Hi everyone,

     

    Here is my weekly Customer Service update.

     

    We are now at 594 total tickets (unsolved). There was an uptick again this week on new tickets being sent in.

    There are 365 tickets that have not been touched (untouched). This is down from last week, which is moving in the right direction.

     

    Today we are answering tickets from July 12th, so we continue to sit at a 2 week response time.

    If your ticket is older than July 12th, and we have not reached out, then I recommend updating your ticket and asking for status.

     

    Thanks,
    Matt

    • Like 1
    • Thanks 1

  10. Posted

    9 hours ago, gordIsMyName said:

     

    @MattScott, i totally understand the need to adjust things. especially as the title progresses through this evolution process. however, i would suggest doing so in a manor that brings your paying players along gracefully. show them purchasing and investing is always a safe and respected process and encourage them to continue to do so.

     

    Fair point as usual.

    • Like 1

  11. Posted

    Hi all,


    For the record, we get daily analytics from /report.

    We had a different process until June when Easy Anti Cheat launched. 

     

    Now /reports go directly into Easy Anti Cheat and trigger extra client inspection and a number of other items.

    The /report system itself is rather complicated. We don't weight additional reports from the same account to the same account. We also reduce the weight of new account reports.

    And we reduce the weight of false reports, but over time all reports lose weight and "fall off".

    So in Seedy's case, he doesn't need to do a thing. Things will self correct.

     

    With respect to dethreating, griefing, and AFK players, we have struggled.

    None of our previous efforts have made much of a difference.

    However in the last 2 weeks, we have adopted a new strategy which utilizes a combination of behavior analytics, invisible GM reports, and player reports.

    We sent out a significant set of warnings to players violating this policy. Many got a 1 day ban.

    That seemed to have a much better impact overall on the issues, so we will stick with that procedure.

     

    Thanks,
    Matt

    • Like 5
    • Thanks 3

  15. Posted

    Hi everyone,


    My July blog is up here:

    https://www.gamersfirst.com/apb/news/2019/7/23/content-update

     

    We've talked a lot about the Engine Upgrade, and even though I know many players are excited, I don't feel like a visual and performance update is enough to get players excited about the future of APB. So this month I'm revealing a lot of our new content plans for the main game that will launch alongside the Engine Upgrade.
     

    julycontacts.png

     

    NOTE: A lot of the design elements are subject to change as they are still in development.

    NOTE: A couple players reached out to me asking if we are still going to release the new content tomorrow, and I realize now that I wasn't clear enough in the blog. These new contacts will launch with the Engine Upgrade - not in July.

     

    Feel free to leave feedback in the comments below.

     

    Thanks,
    Matt

    • Like 21
    • Thanks 19

  16. Posted

    15 hours ago, TheJellyGoo said:

    Just for clarification, a week ago you wrote this in a post

    Did you only use the terms golds/bronzes for visualization here because I understood it as no visible threat for districts but still a visible indicator for each player.

    Are you really planning to remove every indicator of elo from this pvp game?

     

    Yes. I was only indicating "golds" and "bronzes" as a way to describe their skill. 
    The plan is to try and remove the information used by dethreaters to game the system.

    We have another idea in progress to indicate ELO.

     

    19 hours ago, Hexerin said:

    That being said, there being load times is kinda bad. The whole reason that our current mission system feels as good as it does (let's just set the balance issues aside...) is because of the simple fact that when a mission pops, you just hit nitro and go. This new system is going to be a wait for load, wait to spawn in, run down to the garage to get your car, migrate your way out onto the street, and then finally hit nitro and go. Sure, maybe it'll eventually balance out and the system won't have to phase you over to another district instance every match, but the period before that is going to be brutal.

    The whole point of Phasing is to avoid any loading. There may be a transition screen while server-side objects are resynced, but there is no loading of assets on the client, since those are already in memory. Our matchmaking logic chooses a server that is more appropriate for your skill level, and then from there, you shouldn't need to phase at all.

     

    • Like 6
    • Thanks 5

  18. Posted

    Hi all,

     

    We just made another change this morning.

      
    I wont go into the technical details, but it appears that when moving servers, one of the core libraries was left linking to the OS version. There was a slight difference in OS compared to where the servers were hosted. After fixing this issue, we did notice another significant improvement in performance. My hope is this will help clear up the Character Select / lag issues.

     

    Let us know. 
      
    Thanks,
    Matt 

    • Thanks 1

  19. Posted

    8 hours ago, Hexerin said:

    So how about the concern that this is going to foist constant load times on people due to constantly having to change into other districts? Can you finally comment on this since it's been asked about repeatedly for the past year without response?

    I have commented multiple times on this, and the SPCT have also revealed that general loading times in the Engine Upgrade are already drastically faster (even without Phasing).

    4 hours ago, Fortune Runner said:

    while I agree with this at the same time instancing may be a better choice for certain times and things so please keep it on the table "just in case" and not dismiss it completely.

    If a server has to many districts already (assuming we get a larger population of course)  that strains the server and networking , then an instance may be able to take the burden off temporarily

    But as I said for certain circumstances and times when this would be more effective than phasing alone.

    The Phasing implementation will spin up new server instances for each type of district when we need them. However, these wont be unique, empty districts just for 1 mission like what you see on WoW. That is only necessary for PvE situations.

    7 hours ago, Hexerin said:

    Anyone who understands how the threat system works currently will easily determine what's actually going on with the new phasing system. We'll also quickly determine if the threat system itself has even been touched.

    We are also looking at changes to how threat (or matchmaking calculations) are done to help prevent dethreating. For obvious reasons I am not ready to comment on this yet, but we will be scrubbing all visible indicators of threat from the game, so players wont have as much information to abuse.

    • Like 4
    • Thanks 2

  20. Posted

    Hi all,

     

    Phasing is simply our term for seamlessly moving a player between two instances of the same type of district. It allows us to matchmake across instances and then aggregate each side together. In rare cases we may need to spin up a new instance which may be empty for a time till we add more players, but for the most part players will be moved to instances where other missions are taking place.

     

    Phasing can sometimes be confused with Instancing, where players are moved to a unique unpopulated area to play just for their quest/mission/etc. We are NOT implementing Instancing.

     

    Thanks,

    Matt

    • Like 11
    • Thanks 6

  22. Posted

    Hi everyone,

     

    There are now 581 total tickets (unsolved).

    And there are 386 tickets that have not been touched (untouched).

    We have been getting quite a few older players needing help to get back into the game, which is why our untouched ticket count went a little higher.

     

    Today we are answering tickets from July 5th, which means we are now at a 2 week response time.

    If your ticket is older than July 5th, and we have not reached out, then I recommend updating your ticket and asking for status.

     

    Thanks,
    Matt

    • Like 5
    • Thanks 4

  24. Posted

    Hi all,

     

    We are working with select players to collect logs and diagnose the issue.

    Many players reported this issue initially after the 4th of July.

    As of last night's patch, some of the same players reported a slight improvement where the issue would either die down or only showed up when many characters were on the screen.

     

    Thanks,
    Matt

    • Like 4

  25. Posted

    Hi all,

     

    I was asked specifically to weigh in on this poll.

     

    First, I am very much aware of the overwhelming negative opinion of RIOT on the forums. However, I also feel like those players that gave specific feedback on changes would complain if we dropped the mode and did nothing. So there is a bit of a catch 22 for us.

     

    Second, we have completely changed our strategy with respect to this game mode. We may still continue making small tweaks, but there are no ongoing plans to do any significant amount of development on RIOT itself until we get better feedback from the console launch. Instead we are incorporating some of the underlying systems into future plans that will go towards improving the main game.

     

    Thanks,
    Matt

    • Like 8
    • Thanks 2
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