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Showing all content posted by Lixil, MattScott, Aphadon, Androvald, Selali, Majiik, BrightNightLight, Ritual, arcademode, CANINE, Flight or Pichu.

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  1. Yesterday
  2. MattScott
    Hi everyone, Yesterday, we took the game down for standard maintenance and to switch Anti DDoS providers. This was supposed to be a pretty simple procedure... but like all things APB, it quickly unraveled and turned into a cluster. Our fiber connection in Amsterdam has had some issues, and it went out midstream. They got in back online, but an issue with other hardware prevented the EU World from fully functioning. We sorted out those issues, only to have the optic fiber connection go bad again. At this point, we have worked with our Amsterdam host to replace all the hardware giving us issues. The goal is get EU back online as soon as possible. To be clear, no player data was lost. The outage has been a cascade of fixing underlying network issues that were missed when we put Amsterdam online, or came up during our Anti DDoS cutover. I'll give updates here until that happens. Then over the next week, we will replace all of the other hardware that has been not been 100%. To be continued.. Thanks, Matt
  3. Last week
  4. MattScott
    Hi everyone, The CS team has done a stellar job catching up. STATS for 5/30/2025: Oldest ticket: May 24! less that a week out Total Tickets in the system: 494 Unassigned Tickets: 70 Assigned Unsolved Tickets: 193 Pending Tickets: 230 (awaiting player response) Thanks, Matt
  5. Earlier
  6. MattScott
    Hi everyone, STATS for 5/23/2025: Oldest ticket: May 8 Total Tickets in the system: 438 Unassigned Tickets: 70 Assigned Unsolved Tickets: 193 Pending Tickets: 178 (awaiting player response) Thanks, Matt
  7. MattScott
    Hi everyone, On time his week. STATS for 5/16/2025: Oldest ticket: May 3 Total Tickets in the system: 648 (massive jump in tickets) Unassigned Tickets: 38 (nearly all have been assigned) Assigned Unsolved Tickets: 382 Pending Tickets: 171 (awaiting player response) Thanks, Matt
  8. MattScott
    Hi everyone, I'm working on a better way to get the end of Friday CS stats. Here are the stats for last week. STATS for 5/9/2025: Oldest ticket: May 3 Total Tickets in the system: 370 Unassigned Tickets: 31 Assigned Unsolved Tickets: 339 Pending Tickets: 174 (awaiting player response) Thanks, Matt
  9. MattScott
    Hi everyone, I missed the end of Friday CS stats for last week. Here they are. STATS for 5/2/2025: Oldest ticket: April 22 Total Tickets in the system: 353 Unassigned Tickets: 60 Assigned Unsolved Tickets: 293 Pending Tickets: 146 (awaiting player response) Thanks, Matt
  10. MattScott
    Hi everyone, Here are the end of Friday CS stats for this week: STATS for 4/25/2025: Oldest ticket: April 18 Total Tickets in the system: 260 Unassigned Tickets: 26 Assigned Unsolved Tickets: 231 Pending Tickets: 129 (awaiting player response) Thanks, Matt
  11. MattScott
    Hi everyone, Here are the end of Friday CS stats for this week: STATS for 4/18/2025: Oldest ticket: April 5 (this is close to being a firm number now that players have had a couple weeks to move their ticket over from the old system) Total Tickets in the system: 245 Unassigned Tickets: 85 Assigned Unsolved Tickets: 156 Pending Tickets: 94 (awaiting player response) Thanks, Matt
  12. MattScott
    Hi everyone, I'm late posting these, but they are the end of Friday CS stats for this week: STATS for 4/11/2025: Oldest ticket: April 1 Total Tickets in the system: 235 (down by more than 115 tickets!) Unassigned Tickets: 130 (this went up slightly as more people submit new tickets) Assigned Unsolved Tickets: 104 (down from last week) Pending Tickets: 84 (awaiting player response) Thanks, Matt
  13. MattScott
    Hi everyone, It's been a while since I've done something like this, but in light of where we are at in CS, I think the community could benefit from a bit more transparency. Simply put - Customer Support is a mess. We tried switching to Zoho months ago, and instead of making things better, they got worse. It appears some sort of glitch in the setup of our queues caused specific types of tickets to get siphoned out of our main dashboard. It took us a bit to figure out that hundreds of players weren't being addressed properly, and once we did, we found significant bugs in the new system overall. So at the end of March we switched back to Zendesk. It's expensive, but it works. You guys should know that switching customer support systems isn't something we take likely. Each time we do it, the team has to backup all the history and evidence and load it up in a side tool so that we can look it all up without referring back to the original system. If you haven't already seen the message posted at the end of March, here is it again: IMPORTANT: If you haven't already, please reply directly to your/our last response by email. This will trigger our system to pull proper information over from our backup for your ticket. Until further notice, I'm going to start posting weekly stats on where Customer Service is at. DISCLAIMER: This week's stats look a lot better than they really are. Many players still haven't replied to their old Zoho ticket email. I'm guessing as word gets out and players read this thread, the number of tickets will jump up dramatically. Also, the oldest ticket starts the day we reactivated Zendesk. It's not the actual date of the oldest ticket because the original ticket date was lost in the transition. TL;DR: If you want your ticket addressed, now is the perfect time to reply and bump yourself up in the queues. STATS for 4/4/2025: Oldest ticket: March 26 Total Tickets in the system: 352 Unassigned Tickets: 114 Assigned Unsolved Tickets: 165 Pending Tickets: 35 Thanks, Matt
  14. MattScott
    We had a localization issue which displayed the wrong message when an account was banned. The incorrect message told the player to contact customer support. But the last thing we need is everyone contacting customer support and overloading those folks. This is why Mage worded his post the way he did.
  15. MattScott
    We are deploying a fix to servers now for the crash.
  16. MattScott
    We are deploying a fix now.
  17. MattScott
    For the record, I completely own the situation with console. I feel bad about it. I've been talking about console upgrades for years. I was excited to show PS4 running day/night when I posted that video on Twitter. When we got involved with APB, it was a simple plan: - Remove Joker Mystery Boxes and make Legendaries accessible through Joker Tickets - Finish APB 2.1 with upgraded lighting, 64-bit compatibility and better performance - Upgrade the anti-cheat - Finish the Battle Royal mode that would add some spice to the game - Add 2 new contacts, new clothing, new guns, and a new car - Upgrade console once we had PC merged onto the console code base Unfortunately nearly every part of that plan was all flawed. And it took us more than 3 years of wasted dev time to realize that. These are painful lessons as a CEO. It wasn't for a lack of trying. 20 months ago, we threw away most of that plan because it wasn't working. We started over from the APB 1.20 code base. Unfortunately the current situation with console was the casualty of having to start over. Thanks, Matt
  18. MattScott
    I've seen the couple of requests for controller support. I'm adding that to our "todo" list. I know it will help console players who are transitioning, and it will make the eventual port of 1.30 back to console easier. @apdnoo asked a lot of good questions, so I'm going to try and go through them one by one here. You can merge multiple console accounts down to a single PC account. We even raised the f2p cap on the PC account so that you can merge in more than the default 2 character slots. There are account theft / security issues involved in merging PC accounts which is why we dont current allow that. This is an active conversation internally, and it's something I want to do. We just haven't come up with what the reward will be yet. Stay tuned. We tried to pull across as much as is technically feasible. These are still older systems on the backend, so there were a couple limitations. I honestly have no idea if the spending from console counts towards PC loyalty rewards at this point. I'm checking on that. In theory, all the symbols should work. However, we've noticed in the past there were some distortion issues between console and PC. My guess is that the 2.0 console code had slightly different math for projecting the symbols. So there is a decent likelihood that there will be some rework necessary. Honestly, I would love to get your feedback once you log in and check things out so we can get a sense how things came across. This entire process had to happen relatively fast for business reasons between PLAION and Little Orbit. We didn't get to test things as much as I would have liked. Generally, we've been stuck recycling events due to the focus being on Matchmaking and Cross-District play. But I'll make sure to highlight this for the event team so that we make sure older rewards are offered as we go forward. I'll go on record saying that I would love to release a clean, updatable version of APB on console. The 2.0 version from Reloaded was a mess. I've said it before, but it bears repeating, I have no idea how Microsoft and Sony approved it, because any changes we wanted to submit required a full "resubmission". Ignoring all of that, the current district setup for APB is problematic for low populations in general. We've seen that with both Xbox and Playstation 4. The gold, silver, bronze threat system really breaks down if you can't fill even a single district. Having said that, the 1.30 64-bit upgrade was a big step in supporting modern hardware. All of our upcoming matchmaking changes are aimed at fixing some of the backend issues. And cross-district matchmaking will take that a step further. If we were to add controller support at that point, then there wouldn't be too much left to do in order to resubmit back to Microsoft and Sony.
  19. MattScott
    The key requirement is that your PC account has to have logged into the game at least once. Other than that, you can migrate your Xbox progress over to an existing PC account (it doesn't have to be made specifically for the migration).
  20. MattScott
    Please open a ticket with support. They can figure out what happened. You can reach support at: https://support.gamersfirst.com or can email support@gamersfirst.com
  21. MattScott
    This is a great question. We tested a variation of this scenario and it worked. We will make sure that players can select the same PC account to merge their PS4 characters to.
  22. MattScott
    We are allowing players to move their characters to PC. The migration page is already up for XBOX (although I think it's having some issues, so you may want to wait for a day or two). You can check out the guide here: https://www.gamersfirst.com/apb/news/2024/1/2/xbox-console-2024 The Playstation 4 migration page will be up on February 4th. I know unspent G1C, weapons, clothing, and other items will transfer over. Not sure about JTs.
  23. MattScott
    We reached a settlement with PLAION to end the *current* versions of APB Reloaded on XBOX ONE and Playstation 4. Both versions of the game are plagued with severe performance and gameplay issues. There is very little we can do directly. Most of the updates have to be done through PLAION. The XBOX version has already reached a point where several items are no longer supported and the system cannot be brought back online. Unfortunately, there is no way for PLAION to transfer the games to Little Orbit's control where we can better troubleshoot issues. There isn't even a way for us to directly message the console players due to GDPR rules. We're just hoping this announcement reaches as many people as possible, so they can explore migrating their characters if they want to. This was the only way to reset things. Just so I answer Skitty's question clearly. Little Orbit is clear to republish the games at any time under our own publishing account. However, we have a pretty full plate at the moment, so I don't see that happening any time soon.
  24. MattScott
    Dear APB Reloaded Console Community, After careful consideration and evaluation of various factors, Little Orbit and PLAION have decided to sunset APB Reloaded on console platforms. This decision was not made lightly, and we understand that it may come as disappointing news to our dedicated console players who have waited patiently for upgrades and fixes to the game. The decision to discontinue APB Reloaded on consoles was driven by a combination of technical challenges, resource constraints, and the evolving landscape of gaming. We want to ensure that our players have the best possible gaming experience, and unfortunately, sustaining the game on console platforms has proven increasingly challenging. For Xbox players, we previously experienced issues preventing players from making any purchases, but we were able to keep the servers online. Unfortunately, you will have noticed that APB Xbox is currently experiencing technical issues, and the game is currently offline. Unfortunately, we are now unable to bring the game back online. For PlayStation 4 players, we will begin the sunset phase starting February 1st through August 2nd. As of February 1st, we will be disabling all monetization for these players. This wasn't an easy decision, and we understand the impact it has on our gaming community, but it was unavoidable. As a small consolation, we have created the ability for console players to migrate their characters to PC. APB Reloaded will continue to be available and supported on the PC platform. We encourage console players who wish to continue their APB Reloaded experience to consider joining the PC community. For Xbox players, you can start migrating your characters to APB Reloaded on PC immediately at https://gamersfirst.com/apb/news/2024/1/2/xbox-console-2024 For PlayStation 4 players, the migration page is not ready yet, but on February 1 you will also be able to start migrating your characters to APB Reloaded on PC. Instructions will be at https://gamersfirst.com/apb/news/2024/1/2/ps4-console-2024 We want to express our sincere gratitude to the APB Reloaded console community for the creativity, dedication, and support you have shown over the years. We are here to support you through this transition, and our customer service team is available for any questions or concerns you might have. You can reach support at: https://support.gamersfirst.com or can email support@gamersfirst.com Thank you for being a part of the APB Reloaded community. We appreciate your understanding and continued support as we navigate these changes. Thanks, Matt
  25. MattScott
    We're listening. Matchmaking is getting a complete overhaul right now. We've done two community tests so far.
  26. MattScott
    The honest answer is that I don't know. I saw that question and attempted to check in with them and didn't get any response.
  27. MattScott
    Players have every right to be critical, frustrated, and skeptical. That's generally why I haven't given updates. But, this time I'm going to stream a couple things and show where we are. Then players can make up their own minds.
  28. MattScott
    You are 100% correct. But if we release content with terrible matchmaking, players won't come back either. So releasing matchmaking + new content is the goal.
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