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loyalty reward missing

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I redeemed weapons from the loyalty rewards but they are not in my mail, how do i get them?

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Were these weapons from the regular Loyalty rewards or from the Golden boxes that you can get as well?

 

The regular loyalty weapons should be on every character on your account, try relogging if you don't see them in your mailbox. Make sure that you have redeemed the code for them in the redeem code section of the Armas Marketplace. If that still doesn't solve the issue, the best thing to do is to contact support.

 

The items from the Golden boxes will be sent to the character that you chose.

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Happened to me 2, fixed like Whiskey said so idk, if you can't resolve that just contact support.

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