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MageLO

NA West Server Relocation

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Hello everybody,

 

we will be performing scheduled infrastructure work affecting both NA and EU servers starting today at 4:15 AM UTC and estimate a downtime of 8-12 hours.

 

During this time, NA servers will be taken offline while we relocate and bring core infrastructure back online. Once the servers are powered up, we will begin testing and restoring services step by step, starting with basic access and districts.

 

Please note that servers may come back online gradually, and some instability is possible during early testing phases.

 

We’ll keep you updated here as progress is made and once the servers start coming back online.

 

Thank you for your patience!

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We're nearing the 12 hour mark we would like to provide and update on the server migration. 

 

The first servers have been moved to their new locations and are powered up allowing our remote networking team to start configuring and bringing parts of the game back online. 

 

However, there were quite a few delays getting to this point which means that we're going to need to extend the maintenance by another 2 to 4 hours to complete the necessary steps to bring the game back online.

 

We apologize for the delays and thank you for your patience.

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am i going to log in to a game with 34 server ms that feels like 100000server ms?

 

is hitreg still working? are my enemies going to dance around my boolets like neo?

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Unfortunately we hit another snag and needed to get a part replaced. This has once again caused delays meaning that we are not going to get the servers back online in the next 20~ minutes. That said, we do expect to clear all hurdles pretty quickly from here on and plan to have the game back online in the next 2 hours.

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We ran into yet another issue which means that we are going to need more time. The current estimate is another two hours of downtime.
 

To make up for the extended downtime we'll be adding some Premium days to everyones accounts once the servers are back online. 
 

We apologize for the delays and thank you for your patience.

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1 hour ago, MageLO said:

We ran into yet another issue which means that we are going to need more time. The current estimate is another two hours of downtime.
 

To make up for the extended downtime we'll be adding some Premium days to everyones accounts once the servers are back online. 
 

We apologize for the delays and thank you for your patience.

Better be 30 days of premium for entire day offline. Hello. 

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The EU World is now back online - We will let you know once NA is also back online in the hopefully near future.

 

Thank you for your patience.

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The NA World is now back online which means that the migration is now finished. 

 

Please let us know if you encounter any issues and we will investigate.

 

Additionally, the promised Premium compensation will be added to all accounts in the coming days.

 

Thank you once more for your patience.

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10 hours ago, iRawwwN said:

am i going to log in to a game with 34 server ms that feels like 100000server ms?

 

is hitreg still working? are my enemies going to dance around my boolets like neo?

I'm guessing it's upload packet loss or jitter. Not enough to affect switching shoulders, but enough to screw up the lag compensation. You can't really troubleshoot it. The in-game /fps diagnostic does not show upload packet loss, only download. Download is usually perfect when measured with wireshark, as in each packet is 33ms apart, the same as the server tickrate. I'm still leaning on it being DDoS protection messing up normal traffic. Another thing that makes me think it's the DDoS protection, is that the server usually crashes when my hitreg was too good. I haven't played recently, so idk if it's still the case but it sounds like it's still the same going by posts on here and on discord.

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