Support ticket response time?

[ShadowJack 4]

Curious what can be expected time wise in getting a resolution. I have a ticket in for 2 accounts that no longer have a good email. 

[Kayleigh Stanway 32]

There's a lot of tickets to go through, and they're not going in order of the tickets either. But your ticket will get looked into it just will take some time. My tickets were in the early 200 and it was a month before action was taken / a response was given.