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If I open a mail or customization store if I press any button my game crashes

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An example today I went to one of the stores in the social district to buy a gun I went to open the store I went to get the PSR JT3 because I already had enough joker points but when I pressed the option to buy my game crashed simply the screen freezes out sound and back when he comes back he closes if someone can help me if i try to close the mail to the store or the custom place my game crash too. 

A thousand apologies for the lack of commas I do not speak English. I look forward to help.

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