AcheronnN 0 Posted November 20, 2019 I changed my phone so google authentication goes with my old phone . Now i can't access my account . How can i disable the Two-factor Authentication ? Quote Share this post Link to post Share on other sites
Kevkof 806 Posted November 20, 2019 Contact support, they can remove it (if you can prove you're the account owner) For the future, just swap to Authy which has a backup feature so you don't lose access to your account if you reset your phone or change it. 1 Quote Share this post Link to post Share on other sites
AcheronnN 0 Posted November 21, 2019 Thanks . When do they respond to my ticket? Merged. Some people says sometimes it take 1 or 2 months . I dont want to wait 1 or 2 month Quote Share this post Link to post Share on other sites
Kevkof 806 Posted November 21, 2019 10 hours ago, AcheronnN said: Thanks . When do they respond to my ticket? Merged. Some people says sometimes it take 1 or 2 months . I dont want to wait 1 or 2 month It should be less than 17 days according to They know the wait is bad and are trying to get it down ... slowly Quote Share this post Link to post Share on other sites
AcheronnN 0 Posted December 2, 2019 still no answer !! Quote Share this post Link to post Share on other sites
